Customer Service Representative at Prowess Spring Limited

Prowess Spring Limited is an international I.T organization well known for its accurate service and satisfaction of its client in technology, based in Nigeria. We offer world class telecommunications services to help businesses of any size brand for maximum profit, communicate intelligently and stand out from the crowd.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Summary

• We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
• A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Engage with our social media page for traffic
• Meet personal / customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Effectively manage the company's social media pages.

Requirements

• Candidates should possess a Bachelor's Degree with 1 - 2 years work experience.

Remuneration
N20,000 - N30,000 Monthly.

Application Closing Date
31st December, 2022.