Standard Chartered Bank - We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.
We are recruiting to fill the position below:
Job Title: Relationship Manager, Priority Banking
Job ID: 2200030157 Location: Victoria Island, Lagos
Job: Retail Banking
Employee Status: Permanent
To create ownership to agreed strategies and individual business goals
Carry out deepening activity through all available channels; i.e. Face to face meetings, group presentations, telephone, marketing communications etc
Advise Personal Clients approaching Bank with complex inv. needs
Lower number of high-value clients in portfolio compared to Team Leads
Engaging and deepening activities:
Methodically engage (remote):
Have complete knowledge of the clients in terms of the profile & assets
Refer most servicing activities to Client Service Managers
Needs /anchor products:
As needed by clients
Acquiring on referrals:
Connect & prepare (remote):
Connect & start up referred leads (includes Personal clients in Branch with more advanced needs)
Explain proposition & requirements in full
PL, CASA, CC, Wealth Products
Meet, deep sell & train (in person):
Meet, listen and determine further needs
set up anchor products & initiate cross-sell
Conduct/connect for KYC
Educate and conduct initial set up for Mobile/Web, ATMs, Client Centre, and Branch
Conduct fulfilment & activate
Needs /anchor products:
Meet AUM (asset and liability) targets for the team.
Meet the Revenue target for the team
Grow number of AUM qualified clients as per advised budget
Increase wealth penetration as per advised budget
Increase in number of transactions within the team
Reduction in number of errors in applications submitted
Revenue, AUM + Footings
Segment KPIs – growth of AUM qualified clients
Service KPIs – Minimum NPS at 80%, Complaint Management
Risk and Governance – Audit/Review outcomes
People – Attrition management
Proven track record of sales activity.
Strong presentation skills.
Positive customer service mentality.
Planning and organizational skills
Relationship building skills
Strong interpersonal skills & communication skills.
Ability to deal with people at all levels.
Sound knowledge of banking products and services and banking procedures.
Team player who shows initiative and assertiveness.
Self-motivator who is keen to upgrade and improve personal knowledge and skill to meet the
Highest level of integrity and professionalism.
Remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to: -
Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
Managing risk and compliance as part of my role:
Take personal responsibility for understanding the risk and compliance requirements of my role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
Measures and Targets:
Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct.
Completion of all mandatory risk and compliance training including e-learning within stated timeframes
Proactive identification of risks and concerns, including escalation to all relevant stakeholders
Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls
Completion of all mandatory risk and compliance training and acknowledgements by each member of my team within stated timeframes
Demonstration of adherence to the management principles for effective risk and control and the Group’s fair accountability principles
Prompt and decisive action upon detection of risk and compliance weaknesses.
AML measures must be followed at all times.
All procedures relating to onboarding and mortgage process must be completed.
All CER must be followed at all times.
All eLearning and courses required to keep compliance skills up to the required level must be completed in a timely manner.
Group code of conduct must be followed and adhered to at all times.
Regulatory & Business Conduct:
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Lagos 1 region team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
[CBN/CIBN e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
Serve as a Director of the Board of [insert name of entities]
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Priority Wealth Specialist
Priority Client Service Manager
Priority Senior RM
Priority Mortgage Specialist
NTB/ ETB Priority Clients
Personal/Premium Clients with potential for upgrade to Priority
Source of Leads:
Sales force generated – limited
Analytics generated leads
Sales Campaigns (MGM etc)
Our Ideal Candidate:
Candidates should possess a Bachelor’s Degree
Ability to manage Risk
Affluent Client Relationship Management
Regulatory Environment – Financial Services
Addressing Customer Needs
Application Closing Date
9th December, 2022; 12:59:00 AM