Information Technology Technical Support Officer at St. Saviour's School

St. Saviour’s School, Ebute Metta, the pioneer School of the St. Saviour’s Schools (St. Saviour’s School, Ebute Metta and St. Saviour’s School, Ikoyi) was founded in 1951 and for 47 years provided quality education to primary school-age children. In 1998 the St. Saviour’s School, Ebute Metta in a bid to continue nurturing children, started the nursery school and today proudly provides an enabling environment which inspires excellence and lifelong learning to children between ages 3 and 11.

We are recruiting to fill the position below:

Job Title: Information Technology Technical Support Officer

Location: Ebute-Metta, Lagos
Employment Type: Full-time
Department: HR / Administration
Number of Subordinates: Nil
Level: Mid
Reports to: Head, HR & Administration

Job Summary

• To be responsible for the management, maintenance and development of all ICT equipment and the provision of technical advice and support for ICT curriculum related activities, together with in house development and support for teaching and learning.
• To maintain the computer and network systems of the school including troubleshooting and diagnosing computer hardware and software issues,
• To set up computer networks and assisting employees and customers with IT-related problems.

Specific General Duties
Technical ICT Support:

• Create network shares and manage access rights and monitor systems log.
• Install new software, hardware, peripherals, upgrades and components.
• Secure security code and ensure the safe set up of new equipment.
• Setting up computer networks and assisting employees and customers with IT-related problems.
• Set up equipment such as laptops, data projectors, interactive whiteboards, sound systems and other specialist ICT equipment, ensuring that systems are ready for use and operating correctly.
• Maintain the computer and network systems of the school including troubleshooting and diagnosing computer hardware and software issues,
• Supporting people whenever they encounter challenges with computers and network devices.
• Install new software, hardware, peripherals, upgrades and components and test them before full-scale installation.
• Deliver hardware and resources to work areas and classrooms as required.
• Maintaining and updating technical documentation regularly.

Configuration and Installation:

• Design & apply simple processes to manage configuration and changes within the school.
• Assist in creating a structured approach to rolling out new hardware or software, including procurement, testing and assessing the needs for user training.
• Manage collection of, appropriate access to and storage of relevant data.
• Set up new email accounts for new staff members.

Server and Network Support:

• Install and set basic configuration options for equipment such as switches, printers and routers etc.
• Setup disc space and printer quotas.
• Perform basic diagnostic and recovery routines on network equipment.
• Follow detailed instructions to configure network clients including allocating required software and connecting to the correct server
• Give guidance to others on the ICT acceptable use policy.
• Perform checks to ensure that broadband connectivity is maintained.

IT Maintenance:

• Develop a maintenance schedule for all computer hardware, software and networks, and ensure that it is followed.
• Manage the structure of the school intranet and internal systems and contribute to their development of other e-Learning options.
• Detect, diagnose and resolve most PC, printer and peripheral device faults.
• Perform a wide range of hardware upgrades.
• Interpret diagnostic information, prioritise resolution and determine whether external support is required.
• Implement school back up, virus protection and security policies, suggesting improvements where appropriate.
• Monitor and manage server logs to use to inform development/support.
• Maintain electronic mail accounts and implement where appropriate.
• Ensure school policy on staff and pupil access to data and files is implemented.
• Provide advice, guidance and assistance to teachers, pupils and other members of staff on developing their use of ICT in school.
• Use specialist skills and experience, under the guidance of a teacher, to support individuals or groups of pupils working on practical aspects of the course.
• Produce material and equipment required for teaching as requested, including printing, downloading of support material, work sheets and help sheets.
• Identify software, hardware and working practices required to fulfil the functional specification as defined by school staff.
• Plan and implement changes to elements of the ICT service as required.
• Actively promote the observance of a healthy and safe working environment in the specialist work area including risk assessments, review of safety procedures and distribution of safety information for all personnel using specialist work areas - including cleaners, where appropriate.
• Ensure routine safety checks, including electrical tests, are carried out and appropriate records maintained.
• Ensure the safe disposal of obsolete equipment, used consumables and waste materials in line with recognised procedures and legal requirements.

IT Administration and Supervision:

• Maintain records in line with recognised IT procedures
• Oversee an efficient stock control system and associated records.
• Maintain an up-to-date inventory of ICT equipment, devices, hardware, software and licences in school.
• Ensure control measures are put in place to safeguard all ICT property of the school.
• Escalate all ICT threats to the school management.
• Participate to order equipment and supplies for use within the department and advising the Head, Administration on how to negotiate with suppliers to secure best value for goods & services.
• Purchase local supplies for use within the Department (petty cash) in line with Financial Procedures.
• Receive and check deliveries and associated invoices, notify the appropriate person of any discrepancies.
• Support the full range of financial planning for ICT, including purchase of larger items and help to estimate future budget requirements.
• Send mails and other information to parents as required from time to time.
• Manage departmental budget with cost effectiveness in mind.
• Provide management information as required.
• Promptly resolve login issues.
• Provide general support for computer, touch screen devices, printer and other ICT equipment issues.

Data Administration:

• Manage operation of the network accounts databaseand the student records database system, including maintenance and upgrades.
• Maintain the security of and access to the data residing in the student records databases.
• Provide support services for the student records database software to district/building staff
• Ensure data protection in line with school needs and policies.

General Duties:

• Ensure optimal satisfaction of IT users.
• Place job adverts on the internet
• Assist the ICT teacher from time to time
• Improve own’s practice through training observation, discussion with colleagues and performance management.
• Keep abreast of current hardware and software developments and provide advice on the best product for a given task.
• Keep abreast with and adhere to all school policies. Attend and participate in meetings within the school as required.
• Work flexibly and undertake other duties of an equivalent nature that may be required by the head of the department from time to time.
• Always dress neatly and uphold the name of the school.
• To undertake such duties that may reasonably be regarded as within the nature of the duties for the post. Any changes of a permanent nature shall be incorporated into the job description in specific terms.
• Any other duties as directed by the Head Teacher.

Qualifications

• Minimum of Degree in Computer Science, Mathematics or related field
• Minimum of 3 years post NYSC.

Competencies:
Technical:

• Software, hardware and operating systems management
• User interface Management
• Computer and network infrastructure management
• Data management
• Server Management
• Access point configuration
• Ability to install operating system
• Ability to crimp cables
• ICT inventory Management
• Cloud computing
• Computer operations
• Application services
• IT Security
• IT Diagnosis
• Microsoft 365 administration and management
• Sound knowledge of IP.

Behavioural:

• Integrity
• Sound judgment
• Ability to work under pressure
• Confidentiality
• Reliability
• Initiative
• Interpersonal skills
• Time management
• Attention to details
• Organisational skills
• Team player
• Customer service
• Communication skills.

Application Closing Date
8th December, 2022.

Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.