Customer Care Officer / Call Center Operative at Future Views Services

Future Views Services is a company that empowers the future leaders through training, mentorship and skills acquisition.

We are recruiting to fill the position below:

Job Title: Customer Care Officer / Call Center Operative

Location: Lagos
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Candidates should possess a Bachelor's Degree, HND or OND qualification with 1 - 4 years work experience.

Salary
N50,000 - N105,000 / month.

Application Closing Date
12th December, 2022.