Hotel Operation Manager at a Leading 3-star Hotel - George Houston Resources Limited

George Houston Resources Limited - Our client, a leading 3-star Hotel located in Yaba, Lagos, is recruiting suitably qualified & experienced candidates to fill the position below:

Job Title: Hotel Operation Manager

Location: Yaba, Lagos
Employment Type: Full-time
Industry: Hospitality Sector

Job Duties

• Oversees all operations for a hotel, ensuring that everything is up to par and all guests' needs are met
• Ensure that each department delivers a consistently high standard of guest service.
• Also, achieve business objectives and maximize the profitability of all outlets.
• Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performancetargets and guest feedback.
• Deputize for the General Manager in his absence and at various meetings & events.
• Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

Qualifications

• B.Sc Degree in Hospitality Management, Business Management or any related course
• 2 - 5 years experience in a similar role, working in a Hospitality Environment
• Great Interpersonal and relationship skill
• In-depth knowledge of spa therapy
• Guest- Focused
• Functional and technical skills
• Problem-solving ability
• Organized and excellent in time management
• Strong financial acumen
• Excellent communication and leadership skills
• Age: 29 - 38 years.

Salary
N180,000 Monthly.

Application Closing Date
6th December, 2022.

Method of Application
Interested and qualified candidates should send their CV to: talents@georgehoustonresources.com using "Hotel Operation Manager" as the subject of the mail.

Note: Candidates must reside in Yaba, Fadeyi, Mushin, Onipan, Anthony, Obanikoro, Ojuelegba, Lawanson and its environs.