Head of Commercial Services at Eclat HR Consulting Limited

Eclat Human Resources Consulting Limited is a progressive Human Resource Management Firm with its Headquarters in Abuja, Nigeria. We are a team of professionals from various field of study who have come together to build Eclat HR Consulting serving clients across the nation.

We are recruiting to fill the position below:

Job Title: Head of Commercial Services

Location: Maitama, Abuja (FCT)
Employment Type: Full-time
Department: Sales & Marketing
Industry: Energy
Report To: Managing Director

Key Responsibilities

• We seek a Head of Commercial Services who can deliver on the following:

Strategic planning / Business Growth:

• Develop plans for new products or services based on market research and customer feedback.
• Building a high performing sales team to execute end to end sales including outreach, pitching, getting alignment, negotiation, closing deals and implementation.
• Designing and implementing a strategic plan that expands our customer base and ensure its strong presence while maximizing sales revenue and profit.
• Lead the development of commercial strategies to achieve sales goals.
• Develop sales strategies that align with corporate objectives to meet revenue goals.
• Creating a vision for the company’s future direction by identifying new markets, products, and services that will boost profits.
• Actively seek out new sales opportunities to develop new accounts and channels for the business.
• Attend trade exhibitions, conferences, and meeting to market the company’s product.
• Contribute innovatively to the business by devising new strategies in reaction to market changes.
• Develop strategies for market segmentation.

Lead Conversion:

• Oversee the formulation and implementation of effective marketing and customer engagement strategies to achieve sustainable growth in customer base, market share, sales, and profit.
• Achieve monthly, quarterly, biannual, and annual targets.
• Prepare and deliver presentations on company’s services
• Builds networks and spheres of influence to grow prospect lists.
• Close business deals within standard target time.
• To represent the company at various networking & Business events.

Sales & Marketing Analysis:

• Provide researches on the market that is customer segmentation (age, purchasing capability etc )
• Serve as a liaison between marketing departments and other departments within an organization to ensure the delivery of high-quality products and services.
• Stay up to date with recent trends relating to the industry in the market.
• Revamp sales model & contribute to the marketing model.
• Analyze revenue base and actual sales cost.
• Develop and manage Go-to-Market Strategy and work cross-functionally to define measurable objectives and key results for short- and long-range planning purposes, constantly reporting on metrics and driving transformation by leveraging data.
• Ensuring a robust after-sales process to deliver strong customer engagement
• Monitoring market trends and providing regular competitor analysis.

Business Development and Partnerships:

• Develop. write, plan, and coordinate the implementation of business plans/proposals and the penetration of existing and new markets.
• Develop a market feedback mechanism regarding competitive offerings, prospect needs and generate product/services development ideas.
• Build solid relationships with customers, OEM’s and partners as well as sales and marketing teams.
• Establish beneficial business relationships with other businesses and clients (B2B & B2C & B2P).
• Develop an in-depth knowledge of all company offerings and expert industry knowledge to identify and exploit profitable business opportunities.
• Build relationships with key stakeholders within an organization, including management teams, suppliers, vendors, and other outside partners.
• Creating long-term partnerships with suppliers, vendors, and other external parties to ensure smooth operation of business operations.
• Responsible for developing and driving the B2C and B2B sales and marketing strategies for TMG.
• Coordinate the research of emerging trends and recommend new product offerings to satisfy customers’ needs.

Client Satisfaction:

• Build and operate a state-of-the-art client centric client experience processes to ensure every interaction between client and the organization.
• Ensure clients complaints are handled and resolved accurately and quickly.
• Manage client feedback
• Collaborate with colleagues and peers to improve and maintain overall customer experience and satisfaction.

Leadership Role:

• Support the shared vision and act as a change agent by utilizing various change management techniques to enhance business process and operational excellence.
• Support the CEO, and other company executives on matters pertaining to marketing and customer activities, and ensure all functions are operating together effectively to achieve the corporate objectives and KPIs.
• Develop and nurture professional and personal growth within and without the commercial department.
• To serve as a cultural champion and an emblem of Torchmark values
• Review financial reports and budgets to monitor performance against set objectives
• Represent the Company and develop relationships with regional regulatory, government, institutional and business leaders.
• Build strong and positive relationships with clients outside business contacts.
• Ensure compliance with best business practices while selling the company’s product and services.
• Develop and monitor KPIs for immediate subordinates and YPs.
• Prepare regular monthly management reports.
• Manages team performance, engagement, and development to deliver optimal results.
• Manage inventory levels and ensure appropriate inventory levels are always maintained.
• Be constantly aware of the activities of your team.

Requirements

• Degree in Marketing, Advertising, Economics, Business Administration or other relevant field.
• Minimum of 7 years of experience in business development, sales, and marketing of similar products.
• Atleast 2 years in a Mid/Senior Management role.
• Relevant professional qualification
• An MBA will be an added advantage.
• Proven track record of engagement with C-suite stakeholders.
• Strong leadership skills; extensive experience in managing and mobilizing cross-functional teams.
• Stakeholder Management; Ability to develop relationships with regulatory government and business leaders. Seasoned experience influencing internal and external stakeholders with skill and diplomacy.

Skills:

• Execution: Ability to manage and allocate financial and people resources to execute operational and business plans/models.
• Client focus; Ability to determine the strategic business direction to best meet clients evolving needs.Core focus on continued service excellence by evaluating and analyzing departmental decisions that impact customer advocacy.
• Passionate about customers and demonstrated experience at building strong relationships.
• Good industry knowledge: The renewable energy space and excellent understanding of the industry and experience in evaluating and implementing energy services to customers.
• Ability to generate revenue tied to organization’s objectives and building effective business models.
• Accountability for lead generation and revenue.
• Excellent communication and negotiation skills
• Ability to strategically engage clients/prospects.
• Futuristic and visionary with an entrepreneurial mindset, agile and adapts quickly in a fast-paced environment.
• Data-driven method for decision making using KPIs and metrics.
• Strong interpersonal skills.
• Strong business acumen and professionalism.
• Proficient in functions of MS Office and Google work space.

Salary

• N400,000 monthly. 

Other Benefits:

• Competitive pay & benefits (plus Commission on profit for sales and projects).
• Premium Health insurance cover.
• Pensions.
• Call card allowances.
• Consistent Learning and Development.

Application Closing Date
20th December, 2022.