Customer Representative at Compugeen Africa

Compugeen Africa is a Fintech company with subsidiary companies involved in numerous sectors including Consultation, Travel and Tours, Hospitality, and Real Estate. As part of our expansion plans, we are interested in engaging highly motivated individual/ individuals to join our team in our various business ventures.

We are recruiting to fill the position below:

Job Title: Customer Representative

REF: 1202
Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• We are recruiting a customer representative to manage customer queries and complaints. Your duties include taking customers' requests and accurately processing orders, modifications, and escalating complaints across a number of communication channels.
• To excel in this position, you should be energetic, and intuitive, and you must also be able to attend to clients in a calm and professional manner and deliver effective strategies to generate results.

Roles and Responsibilities

• Responding promptly to customer inquiries.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Knowing our products inside and out so that you can answer questions adequately.
• Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
• Handling customer complaints by providing appropriate solutions and alternatives, and then following up to ensure the resolution
• Assistance with the placement of orders,
• Cooperation with the in-house team to ascertain proper customer service is being delivered
• Answering incoming calls regarding service questions, products, billing issues, and general client concerns
• Regular updates and maintenance of customer’s account
• Providing feedback on the efficiency of the customer service process and engagement activities to the line manager.
• The resolution, prioritizing, and researching customer issues in a timely and accurate manner.

Job Requirements

• Candidates should possess a Bachelor's Degree with 3 - 5 years of work experience.
• Excellent written and verbal communication skills to interact with customers effectively
• Ability to remain calm regardless of customer’s disposition
• Experience as a Client Service/ Customer Representative
• Ability to prioritize duties and perform multiple tasks simultaneously
• Time Management and organizational skills
• Good computer skills.

Application Closing Date
5th December, 2022.