Customer Help Desk Engineer at Willers Solutions Limited

Willers Solutions Limited - Our client, a reputable firm in the Electronic sector, is recruiting to fill the position below:

Job Title: Customer Help Desk Engineer

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Brief

• We are looking to hire a skilled Customer Help Desk Engineer who will assists clients with any issues involving their printer, copier and scanner.

Duties & Responsibilities

• Mandatory regular/scheduled client visits – Lease/Click, AMC, New Installations & Final sign off
• Installation and maintenance of MFPs
• Networking of Kyocera MFPs and management of printer servers and data base.
• Corrective and preventive maintenance of MFP
• Ensure monthly Preventive Maintenance plans are strictly adhered to
• To provide basic levels of Technical Support communication via emails, WhatsApp, customer resource Service Software package & other communication methods as and when required

Requirements

• Bachelor's Degree or HND in Computer Science or any Engineering related course.
• Minimum of 1 year experience as a customer service engineer/ technician help desk Technician.
• Good knowledge of copier and printer technology.
• Good customer satisfaction record 
• Experienced & skilled at building relationships across organizations
• Exceptional report writing and interpersonal communication skills
• Adept at maintaining focus on achieving bottom-line results.

Application Closing Date
15th December, 2022.