Business Systems Associate at Sun King (Formerly Greenlight Planet)

Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa.  Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries and have sold over 10.5 million products worldwide.

We are recruiting to fill the position below:

Job Title: Business Systems Associate

Location: Lagos
Employment Type: Permanent - Full Time
Department: EasyBuy Program Management

About the Role

• The Business Systems Associate will aid in developing, testing, documenting, and troubleshooting of various business systems and tools as part of Sun King’s Programs Team.
• Other duties of the role include interacting with vendors, preparation of technical end-user documents, and creation and dissemination of training materials to internal staff for these systems, tools, and automations you’ll work on.

What You Would be Expected to Do

• Provide timely technical support for users and work with them to solve existing problems.
• Work with end-users to look for solutions to issues that may arise using the various tools available.
• Day to day monitoring and maintenance of current systems and solutions.
• Develop and provide training and technical documentation for users from various departments.
• Work with vendors in the process of troubleshooting escalated incidents.

You Might be a Strong Candidate If You Possess

• Bachelor's Degree in any IT related course
• Basic experience in managing various business system and tools.
• Ideal candidates will demonstrate accomplishment through some of the following experiences:
• At least 2 year of ICT experience with a proven track record of maintaining and troubleshooting different systems and tools.
• Strong communication skills and ability to explain complex data flows in a simple manner.
• Proven experience administering the following types of systems: a CRM, ERP, Call Centre software, Ticketing and Automation software. 
• Knowledge or experience with SMS gateways and other operational tools including Google Sheets and Google Apps Script would be an added advantage.
• A good understanding of our key sectors of focus.
• Desired Characteristics
• Clear and straight to the point communication skills with fluency in both written and spoken English.
• Knowledge of written and spoken French would be an added advantage. 
• Strong communication skills. 
• Clear thinking/problem-solving ability
• Ability to establish and maintain effective relationships with people from different departments.
• Passion for learning.

What We Offer
In addition to your competitive compensation & statutory benefits, we offer:

• Opportunity to work remotely (you don’t need to be in the office unless you are required to)
• A learning & development budget (for any relevant skills the business may be in need of)
• Travel opportunities & expense allowance (meet people and experience different cultures)
• Exposure to various technologies and technology-stacks (so many tech skills to pick up)
• A structured support system to ensure your mental health (weekly personal sustainability chats)
• Exposure to senior leadership and stakeholders at various levels (maximum visibility)
• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry. 
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

Application Closing Date
Not Specified.