Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
Unified Payments Job Recruitment (18 Positions)

General Electric (GE) Internship & Exp. Job Recruitment (3 Positions)

ETC Workforce Services Limited Job Recruitment (3 Positions)

Lily Hospitals Limited Job Recruitment (4 Positions)

Ivee Consulting Limited Job Recruitment (3 Positions)

Fibrehub Internetworking Services Limited Internship & Exp. Job Recruitment (6 Positions)

Redswitch Collections Job Recruitments (4 Postions)

Ama-Zuma Oil & Gas Nigeria Limited Job Recruitment (6 Positions)

Alfred and Victoria Associates Job Recruitment (8 Positions)

HR-Aid Consults Job Recruitment (3 Positions)

Techdoctorinnovations Job Recruitment (4 Positions)

The Federal Polytechnic, Bali Job Recruitment (81 Positions)

Septagus Consulting Nigeria Limited Job Recruitment (5 Positions)

Cee Consult Job Recruitment (4 Positions)

La Campagne Tropicana Beach Resort Job Recruitment (3 Positions)

Helium Health Job Recruitment (3 Positions)

Renmoney Job Recruitment (4 Positions)

Eye Foundation Hospital Job Recruitment (3 Positions)

Moment for Women Alliance Job Recruitment (4 Positions)

The Candel FZE Trainee & Exp. Job Recruitment (3 Positions)

SayWheels Auto Internship and Exp. Job Recruitment (6 Positions)

American University of Nigeria (AUN Job Recruitment (8 Positions)

Yemsays Properties and Investments Limited Job Recruitment (3 Positions)

ICS Outsourcing Limited Job Recruitment (4 Positions)

Amani Advisory Limited Job Recruitment (4 Positions)

Guaranty Business Solutions Job Recruitment (6 Positions)

PZ Cussons Nigeria Limited Job Recruitment (12 Positions)

Flour Mills of Nigeria Plc Job Recruitment (5 Positions)

First Bank of Nigeria Limited (FirstBank) Job Recruitment (6 Positions)

Action Against Hunger | ACF-International Job Recruitment (3 Positions)

Alan & Grant Mixta Real Estate Accelerator Program 2025

Talent Pool Resources International Limited Job Recruitment (3 Positions)

Tophire Africa Job Recruitment (9 Positions)

Tenaris Nigeria Limited Job Recruitment (3 Positions)

Cavista Job Recruitment (4 Positions)

Co-creation Hub (CcHUB) Nigeria Job Recruitment (15 Positions)

Karbak Ventures Limited Internship & Exp. Job Recruitment (5 Positions)

Saro Agrosciences Limited Job Recruitment (3 Positions)

Secom Limited Job Recruitment (4 Positions)

Contec Global Agro Limited Job Recruitment (4 Positions)

Home Bargains Nigeria Limited Job Recruitment (3 Positions)

Harmony Sanitary Limited Job Recruitment (7 Positions)

West Africa Vocational Education (WAVE) Job Recruitment (4 Positions)

Dangote Group Job Recruitment (52 Positions)

Domeo Resources International (DRI) Job Recruitment (6 Positions)

Premium Human Resource Solution Job Recruitment (4 Positions)

Resource Intermediaries Limited (RIL) Job Recruitment (22 Positions)

Lifted Horizon Nigeria Limited Job Recruitment (3 Positions)

Xora Technologies Limited Job Recruitment (3 Positions)

Northlight HR Managers Job Recruitment (3 Positions)


Customer Experience Executive at Kyosk Digital Services Limited

Posted on Tue 06th Dec, 2022 - hotnigerianjobs.com --- (0 comments)


Kyosk Digital Services limited is a tech-led platform that connects informal retailers who retail in kiosks and other similar retail outlets directly to fast-moving consumer goods companies (FMCGs) by communicating demand from retail outlets directly to FMCGs and their distributors and managing the delivery of the goods to the kiosks.

Our digital ordering and delivery platform – Kyosk, ensures that these retail outlets get access to stock at competitive prices and have them delivered directly to them. FMCGs find the traditional distribution chain to be inadequate as well, making it expensive for them to serve kiosk-type retail outlets, leading to high incidences of product stock-outs and lost sales opportunities. By providing FMCGs with good data visibility, we solve this major problem of theirs.

We are recruiting to fill the position below:

Job Title: Customer Experience Executive

Location: Abuja
Job type: Full-time

Role Profile

  • We are looking to bring onboard a Customer Experience Executive to join our operations team.
  • The role holder will play a key role in resolving customer issues and act as an interface between the customer (both internal and external) and the solution providers.
  • He/she will address complaints, resolve issues and drive customer satisfaction and retention for the business.

 Key Responsibilities

  • Customer Management: Handled all incoming or outgoing customer communication from Kyosk’s customers via various channels and ensure customer queries are addressed in a timely and efficient manner. Updated Customers on delayed deliveries/and or non-deliveries with clear timelines on expected delivery timelines. Solved customer concerns within the organization and escalate issues that cannot be solved immediately. Provide prompt & professional replies to all customer's queries.
  • Customer Retention: Provided customers with technical support using the company products. Provide customers with new information about company services and products including modifications and improvements. Build sustainable relationships of trust through open and interactive communication.
  • Market Analysis: Actively drive market analysis initiatives to identify key trends in the market, monitor customer behaviour and share this data with the Customer Service Manager to drive retention and new customer acquisition. Conduct in-person field visits to current customers to deliver the highest quality of support and address customer questions and concerns to ensure a high level of customer satisfaction.
  • Support Sales: Generate sales leads by upselling and cross-selling; identify and assess customers' needs and share this feedback with the sales team for action. Drive revenue and customer retention through customer relationship management. Support the selling processes for our customers to generate additional Sales.
  • Service improvement: Utilize feedback from customers to facilitate improved quality of services being provided. Collaborate with the Operations, Sales & Product teams to share improvement ideas. Work collaboratively with the Customer Service Manager to develop a first-class service experience for all our customers. 
  • Relationship Management: Actively build, manage, and maintain strong positive customer relationships and ensure top-of-mind awareness for our customers.
  • Reporting: Prepare daily customer engagement reports against the set key deliverables. Highlight key customer concerns, queries, and issues that require resolution at a higher level. Follow up on issue resolution with respective stakeholders to ensure all raised customer concerns are fully addressed and acted upon per the company guidelines.
  • Operational Excellence: Support the Customer Service Manager to create and roll out customer satisfaction surveys to identify what’s working, the gaps, and the areas of improvement with an aim to drive high levels of customer engagement and retention.

Minimum Requirements & Key Skills

  • Diploma in Communication, Business Administration, or any relevant field
  • Bachelor's Degree is an added advantage; 
  • A minimum of 2 years experience in customer service,( with a focus on  customer complaint resolution and/or call centre)
  • Familiarity with customer management systems;(ticketing systems, service desks or CRM is a plus)
  • Ability to handle irate customers in a calm and diplomatic manner;
  • Strong persuasion and negotiation skills;
  • Ability to evaluate and prioritize work accordingly;
  • Personal drive with a sense of urgency and an ability to demonstrate a strong commitment to managing initiatives to a successful conclusion.
  • Energetic with a passion for customer service;
  • Have an ability to influence and collaborate with a team;
  • Excellent written and oral communication skills, with the confidence to interact at all levels of the organization.

Competencies & Skills:

  • Customer Orientation;
  • Problem Solving Skills;
  • Stakeholder Management;
  • Persuasion and Influencing Skills;
  • Team player.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *