Network Operations Engineer at Layer3

Layer3 is one of the fastest growing network and security infrastructure companies in West Africa, providing award-winning services, including managed and cloud services, network security, IT infrastructure management, virtualization and mobile device management solutions. Our unique model integrates best-of-breed technologies from global leaders such as Juniper Networks, Blue Coat, Polycom, AirWatch, F5, Extreme Networks and VMware, coupled with our next-generation metro fiber networks, to offer unparalleled services and after sales support to some of the most demanding customers.

We are recruiting to fill the position below:

Job Title: Network Operations Engineer

Location: Abuja

Job Summary

• The Network Operations Engineer is a position of relevant technical experience responsible for providing the technical expertise necessary to install/activate, manage, upgrade, and validate Layer3's complex IP network and to ensure optimal services to customers.

Responsibilities
The Network Operations Engineer is accountable for:

• Provisioning, Managing and Troubleshooting: TCP/IP Networking, Routing and Switching, MPLS Layer 2 (VLAN) and Layer 3 Networking
• Working with outsourced field technicians remotely to activate and troubleshoot customer premise equipment including: Routers, Switches, SD-WAN appliances, Firewalls, Paging Equipment, and other customer premise equipment as required
• Repairing necessary moves, adds, changes, and deletions that have been escalated as they could not be handled by Customer Support staff
• Verifying that basic troubleshooting steps were followed, according to documented processes, before escalation
• Assisting Customer Support staff in handling escalations and ensuring that they retain ownership and remain involved until the problem is fully resolved
• Providing support and education to Customer Support staff following to facilitate direct resolution without escalation for future events
• Helping provide ongoing training for Customer Support staff to ensure that proper troubleshooting steps are followed prior to escalation
• Updating diagrams and documentation following changes made as a result of a repair or moves, adds, changes, and deletions and all documentation remains current and accurate
• Relaying escalations to other members of the engineering team following process
• Taking ownership of the customer issues to ensure satisfactory resolution of the problem
• Ensuring that changes requested by the customer during implementation are given to sales and addendums signed before any services are changed.
• Supporting the activation of products and services in cooperation with Implementation Managers when services are “turned up”.
• Implementing change requests for customers including working with the following technologies: TCP/IP Networking, Routing and Switching, MPLS, Layer 2 (VLAN) and Layer 3 Networking, IPS, Single Sign-On, 802.1x, VPN.
• Administering, supporting, and maintaining infrastructure components and document procedures to guide resolution process.
• Researching technology related products and makes recommendations based on business or operational requirements
• Working with third party service providers to resolve operational issues

Education and Experience

• Associates Degree in Computer Science, MIS, Engineering, Networking, (or related major) with a minimum of 4 years experience in Telecommunications, Engineering, or a similar industry - required
• Minimum of JNCIP or CCNP certification a must...JNCIE or CCIE will be an added advantage
• Advanced understanding of networking concepts such as TCP/IP, VOIP, QOS, SIP, RTP, BGP and OSPF - required
• Understanding of IP routing and switching - required
• Understanding of IPv4, IPv6, & QOS - required
• Knowledge of IP Telephony and Telecom Technology - required
• Understanding of Network Security design, concept and product knowledge including firewall, IPS, Single Sign-On, VPN, IPSEC, as well as other network security risks and compensating controls - preferred
• Experience with Firewall administration - preferred
• Knowledge of configuring the following equipment: Juniper, Pulse Secure, Cisco - preferred
• Experience with MPLS/VPN technologies - preferred
• Experience in server based technology, such as Microsoft and Linux - preferred
• Working knowledge and troubleshooting experience with firewalls - preferred
• Understanding of transport layer including Fiber, and Ethernet delivery methods - preferred.

Application Closing Date
Not Specified.