Hospitality Manager at Owens and Xley Consults

Owens and Xley is a business consulting and advisory company. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies.

We know the role good planning plays in any business and its associated costs, and the initial capital challenges faced by small a business, which is why we have developed solutions which ensure that the small business owners still have access to the technical skill but at a fraction of the cost. We aim to help entrepreneurs and small business owners get better business results with less cost.

We are recruiting to fill the position below:

Job Title: Hospitality Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

• Plan, organize, and manage daily operations to ensure efficiency and customer satisfaction
• Establish and maintain a high standard of customer service according to company operating procedures
• Manage and oversee the administration of interior decorations, reservations, operations, maintenance, detailed budgets and financial reports
• Attend to any complaints logged by clients in a professional and timely manner
• Perform monthly evaluations for all staff
• Keep and update relevant documents and records
• Prepare and submit weekly reports to the management.

Qualification / Skills

• B.Sc / HND in Hospitality Management, Business, Office Administration, or relevant field.
• 3 - 5 years' experience working in the hospitality industry.
• Exceptional knowledge of standard hospitality best practices and procedures
• Hands-on experience with MS Office and relevant software (e.g., ERP)
• Knowledge of the PMS (Property Management System) program and DRS (Daily Revenue System) program
• Solid knowledge of customer service and the ability to resolve conflict in a calm and professional manner
• Knowledge of basic accounting and finance principles
• Good reporting skills.

Salary
N150,000 - N200,000 Monthly.

Application Closing Date
22nd December, 2022.