LAF Operation Officer at Mkobo Microfinance Bank

MKOBO is a licensed as Microfinance bank by the Central Bank of Nigeria (CBN) and insured by the Nigerian Deposit Insurance Corporation (NDIC). Our focus is on developing innovative digital financial solutions that can help make our Customer's life easier. We are in the process of conceptualizing our fully digital bank which will revolutionize the way Nigerians bank today.

We are recruiting to fill the position below:

Job Title: LAF Operation Officer

Location: Lagos
Employment Type: Full-time
Experience Level: Entry Level
Job Function: Operations

Job Description

• The primary purpose of this role is to provide operational support for the Lifeline Asset Finance (LAF) activities of Mkobo Microfinance Bank.
• The Operations officer ensures that all operational activities for LAF partners and riders are carried out efficiently with a high level of professionalism and superior customer service.

Responsibilities

• Engaging LAF Partner representatives and officers on LAF-related matters
• Conduct rider's pre-screening and onboarding exercises
• Liaise with internal stakeholders on all matters involving LAF riders and ensure a speedy resolution to service issues.
• Conduct rider’s sensitization upon successful screening
• Conducts daily monitoring and tracking of the motorcycles assigned to LAF Partners/Riders
• Oversee daily operational activities of the riders and partner-related matters
• Responsible for Bike recovery in the event of payment default by riders. Works closely with the Risk team and the Recovery officer to achieve a 100% recovery rate.
• Liaise with the accounts team for speedy processing of LAF expense vouchers and following up with payment.
• Follow up with service centres for quick repairs and servicing of bikes
• Engage all third-party service providers for Asset insurance, tracking, and registration processing.
• Act as the first point of call in providing operational support for the LAF riders
• Escalate to the COO all issues which require management decision and authorization.

Qualifications

• Minimum of a Bachelor's Degree from a recognized institution.
• Previous work experience is a plus
• Good command of written and verbal English
• Friendly and welcoming manner with clients and other members of the team
• Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
• Ability to understand and explain complex concepts in a clear, simple manner to riders
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Willingness to cooperate with customers and management to resolve any issues that may arise.
• Passion for delivering amazing customer experience
• Good time management skills and ability to work under pressure.

Must have skills:

• Communication skills
• Attention to details
• Problem-solving
• Interpersonal relationship
• Microsoft Excel proficiency
• Self -starter and high-level proactivity in dealing with operational issues.

Salary
N85,000 / month.

Application Closing Date
31st December, 2022.