Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
RusselSmith Group Job Recruitment (3 Positions)

Maon Services Limited Graduate & Exp. Job Recruitment (4 Positions)

Money in Minutes (MIM) Finance Company Limited Job Recruitment (3 Positions)

Catalyst Path Consulting Graduate & Exp. Job Recruitment (11 Positions)

Salpha Energy Limted Job Recruitment (3 Positions)

Lotus Capital Limited Graduate & Exp. Job Recruitment (4 Positions)

Applicant Recruiters Limited Job Recruitment (4 Positions)

Dolly & Bob Great Minds International School Job Recruitment (34 Positions)

Premiere Urgence Internationale (PUI) Job Recruitment (11 Positions)

Ziba Consulting Job Recruitment (3 Positions)

Moniepoint Incorporated Job Recruitment (17 Positions)

Holden Park Schools Job Recruitment (6 Positions)

Confederation of African Football (CAF) Job Recruitment (3 Positions)

Layer3 Job Recruitment (5 Positions)

Moove Africa Job Recruitment (3 Positions)

Lorache Consulting Limited Job Recruitment (4 Positions)

Red Bull Job Recruitment (3 Positions)

EHA Clinics Job Recruitment (5 Positions)

Estrada International Staffing Solutions Plc Job Recruitment (4 Positions)

Mecer Consulting Limited Job Recruitment (7 Positions)

BOGO Beverage Limited Plc Job Recruitment (5 Positions)

STP Apartments Job Recruitment (3 Positions)

Awake to Power Communications Job Recruitment (4 Positions)

Multipro Consumer Products Limited Job Recruitment (4 Positions)

Bretty Consultancy Services Job Recruitment (6 Positions)

Peridot Forte Solutions Consulting Limited Job Recruitment (3 Positions)

Unilever Nigeria Plc Job Recruitment

Federal Polytechnic, Monguno Academic Job Recruitment (141 Positions)

Raphael Group Job Recruitment (5 Positions)

SpaceFinish Africa Job Recruitment (3 Positions)

Michael Stevens Consulting Job Recruitment (3 Positions)

Olam Agri Job Recruitment (10 Positions)

Stanbic IBTC Bank Job Recruitment (7 Positions)

Nautilus Nigeria Engineering and Construction Limited (NNEC) Job Recruitment (13 Positions)

Distritech Distribution Limited Job Recruitment (3 Positions)

Party Rental Station (TPRS) Events and Services Job Recruitment (8 Positions)

iEngineering Group Job Recruitment (3 Positions)

Beulah Adeoye Group Job Recruitment (3 Positions)

Max Drive Job Reruitment (3 Positions)

African Development Bank Group (AfDB) Job Recruitment (12 Positions)

Allflavors Supreme Foods Limited Job Recruitment (9 Positions)

Standard Bearers School (SBS) Job Recruitment (3 Positions)

Startup Soar (Recruitment Services) Job Recruitment (8 Positions)

Auldon Limited Job Recruitment (4 Positions)

D2H Services Limited Job Recruitment (3 Positions)

Haven Hauling Limited Job Recruitment (4 Positions)

Daughters of Charity of St. Vincent de Paul Hospital Job Recruitment (4 Positions)

AFARI Travels & Tours Limited Job Recruitment (3 Positions)

Deepwater Engineering Limited (DEL) Job Recruitment (8 Positions)

Amy Consulting Job Recruitment (6 Positions)


Back Office Operations Specialist at Kuda Bank

Posted on Thu 08th Dec, 2022 - hotnigerianjobs.com --- (0 comments)


Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world's smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading 'Neobank' for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the position below:

Job Title: Back Office Operations Specialist

Location: Lagos, Nigeria
Job Type: Full time
Reporting to: Team Lead, Back Office Operations

Job Description

  • We are looking for a Back Office Operations Specialist to provide end-to-end second-level support and processing of all operations-related requests for customers that come in through any of the interaction channels managed by the CX team.
  • Responsible for the prompt resolution of customer dispute complaints through the utilization of available tools to enhance customer confidence and continued loyalty with Kuda customers and the effective reconciliation of all transactions and account management issues.

Responsibilities

  • Ensure that all customer requests are resolved in line with laid-down procedures, and timelines, and to the satisfaction of the customer
  • Ensure that all back office-related complaints are resolved within regulatory timelines and to the satisfaction of the customers
  • Ensure that all Material, Unusual and Difficult issues (MUD) affecting customers are promptly escalated to the relevant business unit for resolution
  • Develop and maintain relationships with internal units and third organizations to keep abreast of changes in banking regulations and ensure that changes are implemented in a timely fashion
  • Receive and review card transaction inquiries with the intention to provide accurate feedback or initiate appropriate dispute and chargeback formalities
  • Ensure customer's request logs are dealt with within stipulated SLA
  • Attend periodic knowledge-sharing sessions within the team on handling operational issues
  • Willingness to contribute to the development of systems and procedures to improve process efficiency and establish best practices
  • Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA according to CBN guidelines

Requirements

  • HND / B.Sc
  • 1-2 years experience in a similar role
  • Conversant with major Telephony and CRM applications used across the industry
  • Experience in the use of core banking applications and other third-party settlement platforms
  • Understanding of retail and Digital banking operations and the interface between frontline service, product, and support functions
  • Extensive understanding of banking transaction processes relevant to products and services offered to customers.

Benefits
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize their welfare. We offer a wide range of competitive benefits in areas including but not limited to:

  • Pension
  • Competitive annual leave plus bank holidays
  • Group life insurance
  • Health insurance
  • L&D training

Application Closing Date
Not Specified

Method of Application
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *