Customer Support Officer at SupportPro by Salesplat

SupportPro by Salesplat - Our client, a Fashion and manufacturing brand, is recruiting to fill the position below:

Job Title: Customer Support Officer

Location: Abeokuta, Ogun
Employment Type: Full-time

Job Description

• Our client requires a sharp and effective customer support officer to manage its customer communications and relationships.
• As a customer support officer, you will ensure that the needs of customers are being satisfied.
• Your aim is to provide excellent customer service. You must be knowledgeable about the products and able to adequately guide the customer at all times.
• You are to make customers feel welcome and assist them to find the products that most satisfy their needs

Responsibilities

• Helping to develop and implement a customer service policy for the organization
• Finding ways to measure customer satisfaction and improve services
• Handling face-to-face enquiry from customers, Providing help and advice to customers using the organisation’s products or services
• Investigating and solving customers’ problems, which may be complex or long-standing problems
• Keeping accurate records of discussions or correspondence with customers
• Analysing statistics or other data to determine the level of customer service the organisation is providing
• Writing reports analysing the customer service that the organisation provides
• Developing feedback or complaints procedures for customers to use
• Meeting with other managers to discuss possible improvements to customer service
• Learning about your organisation’s products or services and keeping up to date with changes.

Requirements / Skills

• Qualification - B.Sc in any discipline. Marketing and Comms or human relations is an advantage
• 1-3 or more years experience in Fashion Brand or Related Company
• Effective use of CRM tools and other relevant software is an added advantage
• Communication skills that allow you to inform, help customers clearly and to liaise effectively with other professionals
• Listening skills, to understand exactly what customers require Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
• Creative thinking, to be able to come up with new ideas to improve customer service standards
• Good personal presentation, especially when working with customers face to face
• A commitment to improve your own customer service skills on an ongoing basis
• Good networking, prospecting and closing skills High level of professionalism.
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling and communication skills
• Good written and verbal communication skills Able to work in a fast pace environment
• High proficiency in MS Office Suite Must be able to prepare management reports and correspondence Good initiative, time and stress management skills.

Salary
N80,000 - N150,000 / month.

Application Closing Date
6th January, 2023.