Site Operations Manager at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Site Operations Manager

Job ID: 9288
Location: Victoria Island, Lagos (Hybrid)
Categories: Other

Overview

• We’re seeking an experienced Site Operations Manager to oversee and monitor our sites’ performance in collaboration with the Country Manager and Business Line Leaders.
• You’ll be responsible for building and motivating teams as well as ensuring that they have the needed facilities and support to deliver exceptional customer service experiences.
• This is an exciting and challenging opportunity to be part of a growing global tech enterprise and drive our continued success by managing our global site locations.
• Driving exceptional outcomes with purpose-built solutions. ​
• Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.
• Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.​

Responsibilities

• Ensure alignment and collaboration between Operations and Business Enablement leaders
• Plan and prioritize staffing, organizational, and client requirements
• Create, implement, and maintain business processes
• Manage headcount numbers and work with the Global Managers to update the quotas/targets and right-sizing of teams
• Analyze reports and create action items to achieve operational and strategic objectives
• Attend regular operational and business review meetings to diagnose areas for improvement
• Proactively propose improvement plans where gaps are noticed, at an operational and business level
• Manage performance and engage in people development
• Define culture and engagement actions and oversee onboarding and training processes at the site level
• Manage the site budget and meet financial targets

Qualifications

• Bachelor’s Degree or equivalent work experience is required, MBA is desirable
• 10+ years of experience in management, including leading a team of 400+ people, and 3+ years leading a team within a global operation
• Strong organizational, planning, and management skills, including critical thinking and making data-driven decisions
• Excellent soft skills, including conflict resolution, influence, and negotiation
• Experience working in a fast-paced high-tech environment at a senior level, as well as the ability to work under pressure
• Leadership skills with a focus on customers, inspiring change, and developing people
• General knowledge of social, political, economics, finance, labor laws, and regulations
• Previous success motivating and engaging teams to deliver high customer satisfaction within defined cost budgets – performance management, staffing, management proficiency, coordination, coaching, and recognition
• Experience in managing operations business and the ability to build, develop, and manage strong, trusting client relations
• Experience working for an IT Support organization is highly desirable
• Professional fluency in English, both written and spoken, is essential

Application Closing Date
Not Specified.