Night Duty Auditor at Ibis Hotel

Ibis is an international hotel company owned by AccorHotels, a hotel holding company. AccorHotels is listed on the Paris Stock Exchange and was founded in 1967. Ibis opened its first hotel in 1974. The hotels are generally close to city centres, airports, beaches or railway stations.

We are recruiting to fill the position below:

Job Title: Night Duty Auditor

Location: Ikeja, Lagos
Employment Type: Full-time

Job Responsibilities
Customer Relations:

• Handles any guest complaints and/or remarks
• Handles the arrival and departure processes for guests, ensuring they take as little time as possible
• Modifies the welcome he/she provides and takes initiatives: may leave the reception itself to talk directly with guests, can offer guests the option of checking out at a time other than on departure
• Follows up any customer requests (wake-up calls, taxi, breakfast room service etc.)
• Writes a report on activities and incidents that occur during the night
• Ensures that guest documentation at reception and in the lobby is available and up-to-date.

Commercial / Sales:

• Promotes the hotel's range of services in order to increase sales, modifying sales pitch to suit the customer's needs
• Applies and actively supports the hotel's pricing policy
• Commits to fulfilling the brand's quality promise.

Management and Administration:

• Respects procedures governing invoicing and cash operations
• Is responsible for the reception's cash holdings
• Writes a nightly activity report for hotel management.

Hygiene / Personal Safety / Environment:

• Applies the hotel's security regulations (in case of fire etc.)
• Ensures the safety of property and people (night patrols etc.)
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.).

Requirements

•  Candidates should possess a Bachelor's Degree / HND qualification
• Minimum of 3 years work experience in a hotel
• Excellent communications, organization and time management skills
• Proficiency in the use of the computer and application programs
• Good mathematical and analytical skills
• Capability of dealing with crisis or emergency situations effectively
• Sales oriented
• Ability to work as part of a team.

Application Closing Date
23rd December, 2022.