SharePoint Content Officer at Options Consultancy Services Limited

Options Consultancy Services Limited was established in 1992 and is a wholly owned subsidiary of Marie Stopes International. We are a consultancy organisation providing technical and management expertise in the health and social sectors to governments and international development partners to transform the health of women and children.

We are recruiting to fill the position below:

Job Title: SharePoint Content Officer

Location: Nigeria
Reporting to: IT & Facilities Manager
Liaison with: Options Administration Team, Options Global Business Team MSI – Global Information Services
Hours: Full time, 35 hours per week
Type of contract: Permanent
Department: Management Services

Job Description

• Options is seeking a SharePoint Content Officer to maintain the content and permissions for our company intranet and programme SharePoint sites.
• The role responsibilities will include the induction and training of global staff on all of the organisation’s SharePoint systems, as well as content creation and maintenance of training resources.

Responsibilities
The SharePoint Content Officer will:

• Regularly review and update the company intranet to ensure that the information is current and links and permissions are set to the appropriate levels.
• Build and maintain structures and permissions for Options programme sites, including access for external partners and donors.
• Provide Options staff with basic level SharePoint supports, including inductions and general training around processes and site structures.
• Be the first point of contact for SharePoint queries and requests, and liaise with the wider IT support team when necessary to resolve service issues.

Main Duties

• Provide a first point of contact for SharePoint queries; manage the Options SharePoint mailbox and work closely with the MSI Service Centre to resolve SharePoint issues in a timely manner.
• Be responsible for the day-to-day upkeep of the company Intranet, ensuring that information is always current, and access and permissions are kept up to date.
• Work with International teams to expand their Intranet regional pages and add additional information around programmes. Deliver basic systems training to global Options team when required, to support usage and understanding of Microsoft systems including Office Applications and SharePoint platforms used by the organisation.
• Create legacy process for handover of knowledge resources for new starters and those managing programme sites.
• Manage library of SharePoint training and support resources for organisational Microsoft systems such as Teams Groups and Programme Sites.
• Produce written Standard Operating Procedures to support Programme staff in the use, permissions setting and maintenance of their programme sites

Person Specification 
To Succeed in this role, you will have:

• Strong knowledge of the Microsoft 365 platform including SharePoint
• Excellent problem-solving skills, attention to detail and the ability to work to strict deadlines
• A friendly and approachable attitude and the ability to work closely with the global Options team to provide support.

Experience:

• Office experiences in an administrative position.
• In depth knowledge of the SharePoint Platform, including basic site maintenance and back-end processes.
• Experience in delivering support and training to SharePoint users internationally via online platforms such as Teams.

Skills and Attributes

• Highly proficient in the use of MS Office and SharePoint
• Strong administration and organisational skills, good time management
• High level of attention to detail
• Excellent verbal and written communication skills
• Approachable and friendly, able to support our global team with support issues

Benefits 

• Options offers a comprehensive benefits package including generous annual leave allowance.

Application Closing Date
15th January 2023.