THCO is your Growth & Productivity Partner supporting you with the right people and tools that enable growth & productivity.
We are recruiting to fill the position below:
Job Title: Commercial Relationship Management Officer (ET - SBO)
Location: Osun
Employment Type: Full-time
Job Purpose
To contribute to business development and execution of branch sales plans to achieve desirable profitability.
To foster a productive, value-producing relationship between the bank and customers.
To Support the Business Development Managers to grow a portfolio of profitable customers in pursuit of specific sales, service, growth, and opportunity targets
To contribute to having a strong customer-focused service culture becomes entrenched in the Branch.
Execute branch sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross-selling, and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
Conducts daily meetings with the sales team (RMO and MA) and carry out reviews on the previous day and jointly plan for the week ahead.
Manages and maintains current business relationships and seeks new accounts through sales
Engage in business development activities and solicitation of new business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
Pro-act to changes in the marketplace
Effectively convert service recovery to sales opportunities and sustained client loyalty.
Risk management:
Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement, and to maximize profit from that transaction.
Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks/losses.
Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to fraud.
Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the bank's policies and procedures
Ensure all documentation is valid and complete in the assigned portfolio.
Financial management:
Extract and analyze financial statements, cash flow forecasts, and other complex financial reports, providing accurate assessment
Perform prequalification assessment and analysis of financial condition and risk of financing requests within the framework of Bank credit culture and current economic and industry trends.
Analyze financial statements of new customers and evaluate all loan documents.
Contributes to the growth of deposits, loans, and overdrafts to increase the profitability of the branch.
Draft and assist the Business Development Manager to complete deposit funding and credit proposal papers.
Customer service:
Delivers and maintains customer service standards at all times, for improved service delivery.
Logs customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent a recurrence.
Provides appropriate products and services via the most suitable channel to ensure that customer needs are met.
Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
Consistent and frequent communication with clients providing complete, concise portfolio valuations and guidance.
Serves as a problem-solver for the client, helping them identify investment criteria, and recognize and handle concerns that arise as consultation moves closer to a decision.
Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
People management:
Collaborate with peers in the branch to ensure effective support and service delivery.
Contribute to developing a positive and proactive Safety and Well-being culture including meeting all safety and well-being compliance requirements.
Role model and live the Bank’s Values while adhering to all corporate HR policies.
Qualification and Skills
Below are qualifications required to work as a Commercial Relationship Management Officer:
Education: Minimum of First Degree in any discipline. Additional Qualification will be an added advantage.