Front Desk & Client Service Officer at a Leading World-class Healthcare Services Provider - Anadach Consulting Limited

Anadach Consulting Limited - Our client is a leading provider of world-class healthcare services for over 15 years in Lagos. The Facility is a growing family practice that places strong emphasis on the delivery of high quality Patient-centered family medicine.

As a result of expansion and strategic initiatives aimed at delivering increased value to patient experience, career opportunities exist for high performing professionals that can contribute in a rapidly growing organization. Hence, we are recruiting to fill the position below:

Job Title: Front Desk & Client Service Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

The Role

• The selected candidate will act as the first port of call for receiving clients, parcels and incoming calls.
• She will provide assistance in office management with the responsibilities of reception, secretarial duties and administrative support to enhance daily clinical operations.
• She will work collaboratively with the rest of the practice team to deliver high quality patient-centered care within the boundaries of her role to meet the needs of patients.

Key Roles and Responsibilities

• Receive patients and clients at the reception politely
• Responsible for all the activities regarding patients’ visit; patient's appointment, retrieval of existing patient's details and registration of new patients.
• Preparation of patients' bills and filling of appropriate forms.
• Sending of HMO forms on daily basis to the doctors for diagnosis and
  verification and signature to ensure payment.
• Receive and route incoming and outgoing mails and courier packages as appropriate in a timely manner.
• Ensure the reception area portrays the clinic's quality standard and professional image at all times.
• Registration of issued drugs into the system,
• Preparation of clients' monthly invoice and monthly report.
• Patient's appointment and data management.
• Ensure high level of efficiency at the front desk office and client’s satisfaction.

Qualification and Experience

• A Bachelor's Degree from a reputable Institution
• Must have 2 - 4 years’ experience in Front Desk, Secretarial or administrative functions

Required Skills and Competencies:

• Good writing, oral and communication skills
• Intelligent and innovative approach to resolving challenges
• Positive, enthusiastic and friendly disposition
• Ability to multitask with good attention to details
• Should be conversant with Microsoft Excel and Word
• Professional and pleasant telephone etiquette
• Exceptional client interaction and relationship management skills
• Strong interpersonal and organizational skills
• Accurate data management skills
• High level of integrity
• Ability to use Electronic Medical Record (EMR) or willingness to learn

Application Closing Date
19th February, 2023.