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Optical Manager / Customer Service Manager at Eye Foundation Hospital Group (EFHG)

Posted on Wed 21st Dec, 2022 - hotnigerianjobs.com --- (0 comments)


Eye Foundation Hospital Group (EFHG) is a healthcare group with speciality in Eye care services. The Eye Foundation Hospital was started in 1993 as a high tech specialist eye hospital capable of providing services comparable to those obtainable abroad. It is the first and foremost indigenous eye practice in the country that runs a group practice with many sub specialized ophthalmologists.

We are recruiting to fill the position below:

Job Title: Optical Manager / Customer Service Manager

Location: Sangotedo, Lagos
Employment Type: Full-time
Report To: Optical Services Country Manager

Job Summary

  • Optical Manager is responsible for operation of the store, keeping the store profitable and well-organized to ensure a pleasing experience for our customers.
  • In addition, the Optical Manager delivers excellence in sales performance.

Responsibilities
Your duties shall fall include, but not limited to the following:

  • Supervise and coordinate all customer related activities.
  • Drive the delivery of quality care to patients.
  • Generation of Reports.
  • You are required to visit other branches as the need arises.
  • Entering of the optical daily sales of all branches in quick book.
  • Preparation of monthly sales report with the line manager at the end of the month.
  • Reconciliation of invoices from various optical labs with the order placed and receipts at the end of the month.
  • Assisting the optometrist in attending to patients.
  • Assisting patients in choosing frames and lenses option.
  • Stock reconciliation at the end of the month.
  • Follow up on glasses ordered from the laboratory.
  • Ordering and collection of contact lenses when needed.
  • Preparation of HMO report at the end of the month for the accounting and audit department.
  • General report on sales.
  • General administrative work in optical department.
  • Receiving and assisting patients in accessing the appropriate optical services.
  • Providing effective clerical services and also attending to phone calls.
  • Any other duties as assigned by your supervisor and Management.

Qualifications

  • A Bachelor's Degree in any relevant field especially in Humanities and Social Sciences
  • A minimum of 2 years working experience in a relevant field.
  • A prior customer service experience is an added advantage.
  • Must be computer savvy.

Application Closing Date
31st December, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.


  

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