Service Manager at Alfred and Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training.

Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession.

We are recruiting to fill the position below:

Job Title: Service Manager

Location: Lagos

Job Objectives

• A service manager manages the service department team and handles customer service interactions, reports, and repairs.
• The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

Responsibilities

• To achieve the highest possible level of customer satisfaction by providing consistent and efficient maintenance and repair services to the vehicles distributed by the company
• Organize and supervise the activities of all allocated workshop staff in a safe and efficient manner in line with company policy and procedures.
• Ensure that all repair and service work performed in the Service Department is done in an efficient and correct manner in line with manufacturers’ and company policy and procedures
• Monitor and improve productive staff efficiency and workmanship sales to a minimum of 80% of available hours.
• Supervise and monitor the allocation of work to ensure that there are appropriate staff members with sufficient experience and technical ability.
• Propose, implement and monitor service procedures to improve the quality of repairs and servicing.
• Implement and maintain the Company’s Group operational practices as defined by management and company policy.
• Ensure the correct use of all communication equipment and manufacturers’ information by all Workshop staff.
• Ensure that all service and repair related literature and information are accurate and distributed to the Service Dept. Staff.
• Complete and submit reports and analysis to management, manufacturers and suppliers in an accurate and timely manner.
• Recommend improvements in facilities, equipment and procedures within the Service Department.
• Handle customer service queries and complaints in a timely and efficient manner.
• Propose and implement marketing strategy in conjunction with the Parts Officer and Aftersales Manager of branches to increase service department sales.
• Regularly meet with the Parts Officer to assess and resolve parts and service-related issues, with minutes and action plan formally documented.
• Monitor and ensure that service department staff request the correct parts at all times.
• Supervise and monitor locally purchased goods and services ensuring that price and quality are in accordance with the company policy and standards.
• Promote and maintain a safe and clean working environment within the Service Department.
• Ensure all equipment and tools are used correctly, maintained and accounted for at all times.
• Ensure that all staff within the department adheres to company policies and procedures at all times.
• Train service staff to use tools, equipment, manufacturer’s manual and specification etc.
• Assess and recommend staff departmental training needs and requirements.
• Always implement ANZEN and KAIZEN principles.
• Perform any other job-related duties that may be assigned by his/her direct manager

Requirements

• B.Sc / HND in Mechanical Engineering or related studies
• Between 6 -10 years relevant work experience in the Automotive Industry is Essential
• Supervisory/Managerial experience in the Workshop/Aftersales Dept. in the Automotive industry is Essential
• Strong mentoring, coaching and people management skills

Key Skills & Competencies:

• Excellent communication & interpersonal skills
• Ability to lead and manage a team
• Appreciable sales and financial skills
• Comfortable with use of MS Office Packages (Excel and Power-Point)
• Good organizing ability
• Possess strong organizational and time management skills
• Comfortable with use MS Office Packages (Excel and Power-Point)
• Sales and target driven individual with high energy and high levels of perseverance; works towards both individual and team goals
• Compliance and ethics-oriented attitude.

Salary
Very Attractive

Application Closing Date
Friday: 6th January, 2023 (3:00pm).