Customer Service Representative at County Finance Limited

County Finance Limited provides a lending opportunity to help businesses and individuals access quick finances for their needs and investors to get better returns.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ogudu, Lagos
Employment Type: Full-time

Job Description

• In the Customer Service Representative role, your primary function is to provide excellent customer service through the provision of the company’s products and services.

Duties / Responsibilities

• Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence.
• Sell and receive cash and record properly and enter into the Point of Sale system (fine count all monies received and given out).
• Register new customers quickly and efficiently in the Point of Sale system.
• Promote all products and services.
• Complete all product and service transactions in the Point of Sale system.
• Cash checks quickly and efficiently ensuring risk assessment strategies are utilized.
• Sell benefits of ancillary services to customers and ensure all sales are correctly recorded.
• Reconcile cash float at the completion of shift.
• Have an extensive knowledge of all safety and security procedures relating to the store and role-play on a regular basis (at least quarterly).
• Knowledge of who to call in the case of an emergency.
• Understand and implement all procedures relating to Recordable Transactions.
• Extensive understanding of all company policies and procedures.
• General office duties and proper use of all office equipment.
• Daily maintenance and upkeep of store.
• Successfully, open and close the store and complete all paperwork accurately.
• All other job-related duties as directed by Management.

Qualifications

• OND / HND / Bachelor’s degree

Experience:

• 1-2 years customer service and cash handling

Skills:

• Friendly, outgoing, confident / problem solver, flexible, self-motivated, team player
• Job Knowledge
• Customer Service Orientation
• Sales Focus
• Problem Solving
• Accountability
• Strong Communication skills
• Organization

Application Closing Date
18th January, 2023.