Operations Manager at Bolt Nigeria

Bolt (formally Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

We are recruiting to fill the position of:

Job Title: Operations Manager

Location: Lagos

Job Description

• We are looking for an Operations Manager to join Bolt's Food Delivery team. You will be responsible for discovering and driving performance improvements across the Partners Operations and Courier Operations organization in the country. Focusing on the operational performance, strategy, and growth for the market.
• We expect you to be a genuine and proactive team player as you will need to embrace ambiguity at scale and approach business challenges in a data-driven and structured manner. It is key to have great attention to detail and the ability to manage multiple projects and stakeholders at once, with strong prioritization skills.

Responsibilities
Your daily adventures will include:

• Team Management. You’ll manage all the Partner Operations and Courier Operations teams in the market and coordinate with other departments to make our operation more efficient.
• Project Management. You will work closely with other teams in order to resolve the most challenging issues in restaurant and courier performance, delivering the best customer experience by optimising every aspect of our operations.
• Stakeholders management. You will closely work with the HQ team (Sales, Operations, Product, Marketing) and other local Operations teams to resolve the most challenging issues in partner and courier performance.
• Own key operational metrics. Availability rate, rejected orders, cooking time, average ratings, delayed orders - these and other metrics define success of our marketplace business. You will be responsible for finding the best solutions to improve overall performance and deploy them in the market!
• Performance Management. Own key performance management metrics (efficiency, productivity, timing) for all partner operations and courier operations teams in the market.
• Scale and improve workflows. You will review current performance management processes & SOPs and will define new workflows that are more scalable and will boost efficiency of local teams.
• Training & Knowledge Sharing. Train and constantly share best practices with your teams, especially along performance management tools such as Looker, Tableau, Mixpanel, QGIS, Salesforce, and others that will improve your team’s productivity.

Requirements
We are looking for:

• Bachelor / Master’s Degree in Business Administration, Operations Management or related field.
• 5+ years of previous relevant experience in operations, logistics operations, consultancy, strategy or high-growth technology startups.
• At least 2 years of experience managing teams.
• You are an analytical thinker who loves to solve problems (advanced Excel skills are a must).
• Be an owner and proactively find solutions to business problems.
• You are social. You can easily network with people of all backgrounds.
• You are organised. You deliver stuff on time & handle stress well.
• Excellent communication & written skills in English.

You will get extra credits for:

• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company.
• Experience in product launches or running a business.

Benefits
Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Make your mark at one of the fastest-growing organisations in Europe.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth and enjoy unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy health care coverage, extra vacation days, and plenty of other perks to help you be the best you!

Application Closing Date
Not Specified.