Dispute Resolution & Reconciliation Officer at Palmpay Limited

Palmpay is a Pan-African Fintech organisation currently operating in Nigeria, Ghana, Kenya, Uganda and Tanzania and expanding to other markets this year. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Title: Dispute Resolution & Reconciliation Officer

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for an experienced Dispute Resolution & Reconciliation Officer who is passionate about our mission of driving financial inclusion in Africa.
• The ideal candidate will resolve all issues arising from electronic transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation, and reporting.

Job Responsibilities

• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Coordinate with team members to solve any issues the chargeback and settlement unit faces.
• Ensure daily processing of outgoing dispute actions and the on-time response of incoming disputes.
• Coordinate with banks to solve pending issues and reply to their inquiries.
• Attend to all queries from clients on dispute issues and ensure they are resolved promptly
• Ensure all claims logged on dispute resolution systems are promptly attended to, to guide against financial loss.
• Maintain customer service standards to retain the customer base by ensuring the service provided is appropriate and taking prompt action to rectify problems/queries
• Develop and maintain business relations with the Reconciliation & Chargeback team at NIBBS, Unified Payments, Interswitch, and PalmPay’s settlement banks.

Person Specification

• A Bachelor’s Degree or its equivalent.
• Digital Financial Services or banking industry experience.
• Experience with electronic payment systems.
• In-depth knowledge of payment processing gateways.
• Organization and time management skills.
• Proficiency in the use of Microsoft Office Suite.
• Excellent communication skills and interpersonal skills
• Attention to detail and accuracy
• Strong analytical and problem-solving skills.

Application Closing Date
Not Specified.