Front Desk Officer at Loyalty Solutions Limited

Loyalty Solutions Limited is a Loyalty Marketing Bureau based in Nigeria, West Africa and our team represents over 200 years of cognate experience in Loyalty Program Marketing and Customer Relationship Management. We are experts in providing corporate customers with the specialist knowledge and services for the optimum design of customer loyalty & reward programs.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Yaba, Lagos
Employment Type: Full-time

Job Brief

• We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance.
• You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
• The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined.
• You should be able to deal with complaints and give accurate information.
• A customer-oriented approach is essential.

Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receiveletters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.).

Requirements and Skills

• Candidates should possess a Bachelor's Degree with a minimum of 1 year relevant work experience.
• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation.

Application Closing Date
31st March, 2023.