Senior Payment & Settlement Officer at OPay Nigeria

OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 500,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status. OPay is a one-stop mobile-based platform for payment, transportation, food & grocery delivery, and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money, pay bills, and order food and groceries.

We are recruiting to fill the position below:

Job Title: Senior Payment & Settlement Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Ideal professional ensures that all assigned reports are accurately and timely reconciled to show a true and fair view of processed transactions with partner organizations including banks, payment processing networks, and service providers.
• Facilitate complete and accurate processing of settlement figures for all transactions/products by ensuring that required due diligence is performed.
• Operate and monitor the critical backend payment processes that allows the organization to deliver an industry-leading payments experience to merchants, Banks and 3rd party partners.

Key Responsibilities

• Perform reconciliation for the Products and Partner settlement and provide report to Lead, reconciliation and settlement
• Identify and resolve settlement discrepancies and outstanding.
• Identify and recoup funds from Technical Payment glitches
• Attend all queries from clients on payments and ensure they are resolved promptly.
• Liaise with Bank Settlement team to ensure reconciled funds are transferred to the account
• Contribute to and maintain system standards within the Opay’s payment service
• Carry out income/fees reconciliation with Settlement banks, Acquirer processors Payment service providers, NIBSS and other clients and ensuring value is transferred to Opays account promptly
• Perform daily/weekly analysis of bill payment data: Trends, failure rates etc and extract Business Intelligence from payment data
• Ensure daily reconciliation of and correct postings into Recons template of Opay Products and other electronic channels transactions
• Verify the incoming and outgoing payment reports
• Processing Settlement to Merchants
• Resolution of Customer issues
• Daily management of our dispute management process on behalf of our merchants and acquirers across the continent
• Provide email and phone support to acquirers and merchants for any dispute related issues
• Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
• Provide email and phone support to merchants for any refund related issues
• Proactively spot glitches or bugs observed with Opay’s internal disputes or refunds tool and work with relevant product/Engineering teams to ensure they are resolved as quickly and possible
• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
• Regularly compile and share insights and trends gleaned during the dispute management and refunds process

Job Requirements

• Minimum of B.Sc in Accounting or related courses.
• Minimum of 5 years working experience in cards/mobile/payment finance, fully integrated in all aspects of settlement and daily reconciliation process( preferably as senior settlement and reconciliation specialist)
• Detailed understanding of the operational aspects of payment cards, mobile payments and banking industry.
• Previous experience within the Reconciliation Settlement sphere.

Application Closing Date
18thJanuary, 2023.