Operations Manager at EasyPay

Easypay is a utility service provider in the business of providing payment solutions, payment applications and services for Electricity and other utility companies. Easypay currently fully handles cash office management for PHED with a customer base numbering over a million across Rivers, Cross River, Bayelsa and Akwa Ibom states. We have also established over 600 agent locations across these four states and through this, customers have greater access to convenient payments.

We are recruiting to fill the position below:

Job Title: Operations Manager 

Location: Enugu and its environ
Reporting Line: Chief Operating Officer
Interfacing: Audit, Finance, Operations& HR Department. 

Job Brief

• We are looking for an Operations Manager in our Agency Network to oversee daily activities of Agents and agency relationship Staff.
• Operations Manager’s Agency Network responsibilities include designing policies, overseeing agents, areas of operations, customer service and deploying our Product technology solutions. 

Responsibilities

• This position is responsible for ensuring that the Company establishes and maintains an 
• effective and efficient operations. It also includes:
• Oversee and coordinate the day-to-day collections for agents in coverage area
• Compile and report all POS & Tablet transactions for all agents.
• Coordinate and supervise Operations–Agency network Staff.
• Expand agency network to effectively reach all customers under area of coverage. 
• Investigate and promptly report all technical and IT related tablet/platform issues to the appropriate channels for immediate resolution.
• Implement and manage operations plans, processes and procedures set up by the COO.
• Involve in budget planning and financial analysis of organization’s Operations in the State.
• Oversee inventory, distribution of organizational resources/products to agents in area of coverage
• Directly manage agents and provide managerial support in the day-to-day affairs of operations.
• Collate and submit all agency operations reports to the COO
• Provide hands on support to all operational strategies to drive accountability, revenue collection and increase profitability base.
• Deal with day-to-day operational issues, investigate and report all human work-related issues to the appropriate lines for prompt actions.
• Drive company’s Training and development strategy among agents.
• Encourage focus on customer service delivery through friendly and effective verbal, written communication to customers.
• Track day to day management of collections, cash posting, book balance, credit balance resolution.
• Support the vision, mission statement and demonstrate a commitment to the values of the organization.
• Liaise with the Chief Operating Officer and HR Team to drive performance management, periodic review, evaluation and appraisal of agents.
• Directly design job scope, KPI and target for all agents under coverage.
• Drive organization’s Annual revenue plan that will aid the realization of quarterly & annual revenue targets.
• Send in daily reports on Agents upload to the Head of Finance
• Maintain time sheet, register and records of agents under coverage.
• Reconcile, track and resolve all account discrepancies.
• Ensure and confirm 100% remittance of all collections daily 
• Monitor & Supervise drivers under coverage area including movement log books

Requirements

• Requires a Bachelor's Degree / MSc in area of speciality and 5-10 years of experience in the field or in a related area.
• Proven work experience in operations or similar role
• Familiar with a variety of the field's concepts, practices and procedures. 
• Excellent marketing and organizational skills

Person Specification:
This is a varied and demanding role requiring excellent communication and management skills, a high degree of skills & proficiencies in the following areas:

• Conflict Management
• Decision-Making
• People Management / Team Work
• Data Processing Skills / Reporting Skills
• Deadline-Oriented
• Critical Thinking and Problem-Solving Skills
• Planning and Organizing
• Persuasiveness / Interpersonal Skill
• Influencing and Leading
• Marketing / Customer service skills
• Stress Tolerance

Application Closing Date
Not Specified.