IT Systems Administrator at Terra Energy Services Nigeria Limited

Terra Energy Services and its subsidiary companies are leading suppliers of a wide range of upstream engineering and management services including manpower supply, quality management, environmental services, facilities, project and resources management, maintenance, inspection and procurement services with distinctive capabilities in the design and execution of large-scale offshore and onshore projects.

We are recruiting to fill the position below:

Job Title: IT Systems Administrator

Location: Victoria Island, Lagos
Employment Type: Full-time

Duties and Responsibilities

• Ensures that all systems and devices on the company’s network are maintained functional and secured with minimum downtime (5%)
• Determine minimum acceptable notice for service outages.
• Communicate planned outages to staff.
• Determine and implement a work-around with redundancies to eliminate service outages
• Maintenance of all network devices
• Systems and software audit and inventory

Monitoring:

• Keep logs of client/user requests and IT issues comprising:
• Time of complaint
• Time of resolution
• Duration
• Resolution & Lessons learned.
• Advice HOD on status, and monetary implications for the company.
• Maintain an incidence report database showing incidence, time escalated, time-resolved, and lessons learned in the helpdesk portal.
• Assist the Head of IT in developing and monitoring KPIs.
• Liaising with our consultants and providers to ensure timely delivery and quality services at the best price.
• Ensure that the internal systems and network in the organization are maintained as agreed in SLAs or to company standards.
• Any other responsibilities/tasks assigned by the Head of IT.
• Establish and maintain strong working relationships with internal and external customers.
• Continually seek out new ways of improving the company’s operations.

Qualifications

• A Bachelor's Degree in Computer Science, Management Information Systems (MIS) or a related field.
• Minimum of 2 years of IT or digital skills-related experience in a multi-divisional organization.
• Good working understanding of IT concepts, Information security, and Cloud Computing. CCNA certifications are a plus.
• Good written and verbal communication skills
• Customer orientation and ability to work with people at all levels in an organization.

Application Closing Date
27th January, 2023.