Relationship and Support Officer at Parcel Exchange

Parcel Exchange is a real-time online trading platform and access to a large community of members where independent owner drivers, courier companies, forwarders, transport companies, retailers and online shops post their availability status on a minute-by-minute basis. The platform allows members to post available loads, journey information and real time vehicle availability status, the system then matches available vehicles (using location/size/availability) with the load requirement and instantly sends a notification via email or SMS to members.

We are recruiting to fill the position below:

Job Title: Relationship and Support Officer

Location: Lagos
Job Type: Full Time

Job Description

• Initiate and maintain one-on-one relationships with our customers through telephone, online, and personal physical visitation when necessary.
• Conduct and administer in-depth training when and where needed for our carriers, sales representatives (as licensed officers),
• Follow up with new and existing customers daily through telephone, online and physical visitation to ensure they download and place orders through our mobile application.
• Prepare the report of sales/expenses from outlets and online campaigns
• Create business-to-business (B2B) and business-to-consumer (B2C) accounts.

Requirements

•  Applicants must reside within Ajao Estate and its environs
•  Minimum qualification OND in Marketing / Business Management / Administration or other business-related disciplines
•  Applicants must have excellent communication skills and computer savvy.

Salary Range
N30,000 - N50,000 / month.

Application Closing Date
28th February, 2023.