Ibis is an international hotel company owned by AccorHotels, a hotel holding company. AccorHotels is listed on the Paris Stock Exchange and was founded in 1967. Ibis opened its first hotel in 1974. The hotels are generally close to city centres, airports, beaches or railway stations.
The Talent & Culture Manager will oversee the day-to-day operation of the Talent & Culture Department.
This position is also responsible for creating the design and implementation of the Hotel’s Talent & Culture strategy to position the Hotel as an employer of choice in the Nigerian market
What you will be doing
Support the General Manager in achieving the Hotel’s operating goals by maximizing employee productivity and well being
Proactively handles Talent & Culture guidelines, policies and procedures while complying with Nigerian labour law, union agreements and the Hotel’s and brand’s guidelines
Continuously seeks to endeavour and improve knowledge of own job function as well as other Talent & Culture employees the Talent & Culture Manager directly oversees
Attends meetings and training as required
Show interest and involvement with environmental and/or social issues and engages in responsible business
Ensures that the ACCOR standards of personal hygiene, dress, uniform appearance body language and conduct is maintained by all employees
Directs employees with personal problems to the appropriate support
Directing Hotel Talent & Culture projects and initiatives
Creates a positive working environment for all employees
Meets and exceeds the expectations of employees by the effective use of motivation techniques and leadership skills to optimize employee productivity and satisfaction
Stays up to date with Talent & Culture developments (company related and legislated)
Assist Leaders with the development of action plans to address issues and concerns identified in the annual Employee Opinion Surveys
Ensure that the Hotel is compliant with all T&C standards as per the Company requirements
Foster a winning solution-oriented environment of communication, trust, mutual respect and fun that is focused on engaging employees with the goal of providing the best possible service to our guests
Actively participate in strategic planning and the ongoing development of the hotel including revenue forecasting
Lead and support all departments in the achievement of their operational goals through effective Talent & Culture practices
Lives the Accor and ACCOR vision, mission and values.
Health and Safety:
Ensure a strong health and safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by Nigerian Labour Law
Plays a role in the Health and Safety Committee.
Labour Relations:
Advise and assist with the interpretation and consistent application of Talent & Culture policies and procedures as well as the applicable Labour Relations legislation in Nigeria
Directs and coordinates all employee and Labour Relations activities within the hotel to ensure compliance with Nigerian law and to control costs
Directs and coordinates responses to union, grievances and employee complaints
Ensures that employees are disciplined based on proper grounds, and that proper documentation is maintained
Negotiates, implements and interprets union contracts (if applicable)
Prepares for all disputes referred
Ensures compliance with ACCOR Talent & Culture guidelines, policies and procedures, as well as labour legislation, rules and regulations
Evaluates employee performance regularly
Ensures disciplinary action is taken as required utilizing consistency, fairness and respect
Keeps Leaders and General Manager up to date with labour laws and practices
Drives the performance review process ensuring that these are carried out by Leaders in a well-planned, professional and non-discriminatory way
Determines and communicates standards of performance to colleagues
Talent Acquisition and Talent Management:
Analyse the hotel manpower and make recommendations on selection and development activities to meet manpower need
Develops and implements recruiting and screening systems and procedures to attract qualified candidates for vacancies
Assists Leaders in recruiting activities
Together with Leaders identify employees for development, makes recommendations and monitor’s progress
Develops employees to maximize their potential and prepares them for future promotional opportunities (Mentoring Programme)
Administration:
Oversee the day-to-day administration of the Talent & Culture Office, focusing on maximizing the capabilities of the team
Handles requests around transfers of colleagues
Maintains complete and accurate records
Works in accordance with a departmental budget and business plan
Prepares and submits periodic reports to Leaders and/or the General Manager
Hosts monthly Coffee Dates with all new employees to assess the success of their onboarding
Consistent Monitoring of the Time and Attendance system. Acting as the person responsible for any communication between the Time and Attendance Company and the Employer.
Oversees the auditing of Employee Files (New Starters, Terminations and Annual Audit).
Remuneration and Benefits:
Directs and coordinates the salaries, wages and other benefits to ensure employee satisfaction and compliance with law and cost control
Informs employees regarding new or changing information regarding remuneration or benefits
Analyses remuneration and benefits information and makes recommendations where necessary
Ensures the correct reporting of employee turnover, sick leave, days owing, vacation accrual and other allowances, overtime pay (if and were applicable) and all other payroll related factors or those influencing the payroll
Prepares information for both international and local salary benchmarking survey.
Business Support:
Works with Leased Labour Brokers and Heads of Department to ensure adequate staffing levels are being maintained
Works with Leased Labour Brokers and Heads of Department to ensure all Lease Labour Colleagues are trained and have the necessary skills to perform their job’s functions
Coordinates the Leased Labour Requisition process between Leased Labour Management, Heads of Department and the Finance Department
Prepares the Annual Payroll Budget and Talent & Culture Expenses Budget.
Requirements
Your experience and skills include:
Candidates should possess relevant qualifications
3 - 5 years’ experience in managing Talent & Culture function in a premium/luxury hotel / hospitality industry
Demonstrate leadership qualities to build strong employee engagement
Strong interpersonal skills and attention to detail
Ability to work independently
Good communicator with fluency in English and ability to communicate in local languages will be considered an advantage
Proven organizational skills, able to set and meet deadlines as well as follow-through
Good understanding of what it takes to build a strong service culture
High integrity and ability to keep confidentiality
Executive presence - self assured exuding quiet confidence and humility.
What is in it for you
Colleague benefit card offering discounted at Accor worldwide.
Personalized development plan.
Worldwide development opportunities across Accor's extensive brand portfolio.
Corporate Social Responsibility activities including Planet 21.