Customer Relations Officer at Choice Dental

Choice Dental is an organization that prides itself in providing dental services that meet international standards, using state of the art equipment. We are particular about delivering a remarkable customer experience, therefore adopting the best practices and procedures in dental care provided by a team of sufficiently trained professionals. Although preventive dentistry is our core, we offer a full range of services ranging from early tooth decay detection to full mouth reconstruction.

We are recruiting to fill the position below:

Job Title: Customer Relations Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Summary

• The Customer care Executive is responsible for scheduling appointments, billing patients, organising receipts, purchasing materials for the display shop, counselling and informing patients.

Essential Responsibilities

• Alert appropriate staff of patient arrivals.
• Check that lab cases have been received the day before treatment.
• Greet patients by name and update addresses, telephone numbers and insurance information as appropriate
• Check accounts balances of patients coming in and prepares to discuss any monies due.
• Securing appropriate and timely management of patient care and treatment.
• Reschedule the late patient and any no-shows that occur during the day.
• Provide quality customer service by giving the feeling of “being in good hands” to the patients through personal and telephonic counselling.
• Optimizing patient understanding of our therapy spectrum by individual counselling and information regarding possible and planned treatments and therapies.
• Determine the status of the following continuing care visit for each hygiene patient seen during the day to ensure no one is missed.
• Keep staff and doctor informed of next available opening; time allotted for emergency patients, possible no-shows
• Provide billing to patients.
• In individual cases (and as a substitute) prophylaxis treatments, assistance at the dental treatment chair, instrument disinfection and –sterilization.
• Plays a creative part in the arrangement of new methods, and improvements in patient service.

Job Requirements

• Candidates should possess a Bachelor's Degree qualification.
• Minimum of 2 years work experience.

Application Closing Date
3rd February, 2023.