Customer Relationship Manager at Reposebay Human Resources Limited

Reposebay is a boutique recruitment company serving both micro employers and SMEs with customized solutions and human capital growth strategies. Her career advisory specialty services have impacted over 3000+ job seekers.

We are recruiting to fill the position below:

Job Title: Customer Relationship Manager

Location: Ikoyi, Lagos
Employment Type: Full-time

Responsibilities
You will have the following responsibilities but are not limited to:

• Answer incoming customer calls and handle general customer concerns.
• Responsible for maintaining a customer-focused attitude and high level of professionalism by establishing a positive rapport with each customer.
• Impact the company’s bottom line by problem-solving and focusing on activities that create lifetime customers.
• Required to possess sound product knowledge which is critical for offering quick and accurate assistance to customers.
• Will be responsible for operating CRM Software to achieve the following:
• Collect data and track customers.
• Engage website visitors by sending targeted emails/newsletters to leads & customers (Email Marketing) and targeted automation.
• View and recover abandoned carts.
• Create retention campaigns, from conceptualization through to analysis e.g Offer incentives via loyalty and referral programs.
• Run scheduled surveys to engage customers and get valuable feedback about our services.
• Continuously improve our company's customer retention rate as well as the average order value and customer lifetime value.
• Generate ideas to reward loyal customers/ appreciate Customers’ on their Birthdays.
• Build E-Commerce reports to track business growth.

Requirements and Skills

• Bachelor's Degree / HND in Business Administration, Management or related field.
• Minimum of 2 years experience.
• Proven working experience as a Client Relations Manager and Customer Service Officer
• Clear and persuasive communication skills
• Empathy.
• Friendly/warm personality.
• Ability to use positive language.
• Patient and attentive.
• Problem-solving skills.
• Self-control and patience.
• Prior experience with CRM Software preferred eg Hubspot.

Salary
N100,000 monthly

Application Closing Date
9th February, 2023.