Analyst, Transaction Monitoring & Proactivity at Flutterwave

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

We are recruiting to fill the position below:

Job Title: Analyst, Transaction Monitoring & Proactivity

Location: Lekki, Lagos
Employment Type: Full Time

The Role

• We are looking for a Transaction Monitoring & Proactivity Analyst. This role will be responsible for monitoring all technology services (servers, network environment, applications) and reporting all exceptions to 2nd Level to ensure immediate resolution

What Your Day-to-Day Activities Will Be Like

• Monitor display screen to detect error/problematic messages that signal malfunction all technology services
• Responsible for first level support and monitoring of IT services (Application, Channels, Middleware, and Infrastructure) and focus on providing service reliability, prompt escalation of exceptions and promote speed incident resolution
• Inform all Application and Service owners of issues that are about to or have affected availability and performance
• Integrate the necessary functionalities to monitor and ensure that the quality of the services offered by the organization is compliant with service specifications
• Troubleshoot and assist staff to perform any remediation steps necessary when problems are realized
• Deliver reports to relevant departments should service issues arise that contain information such as time of occurrence and cause of issue.
• Update documentation to record new equipment installed and changes made to IT assets or service configurations.

Required Competency and Skillset to be a Waver

• Minimum of a First Degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.)
• Working knowledge of application design, implementation, and operations
• Working understanding of service management tools for event management, provisioning, and monitoring
• Good interpersonal and communication skills and the ability to work effectively with business stakeholders
• Customer-centricity
• Creative, results-oriented, and analytical with strong problem-solving capability
• At least ITIL foundation certification will be an added advantage.

Application Closing Date
Not Specified.