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Customer Service Representative at Tempkers Limited

Posted on Wed 25th Jan, 2023 - hotnigerianjobs.com --- (0 comments)


Tempkers Limited is a Human Resource Company with a focus to help CEOs and Executives build a profitable business by recruiting and retaining valuable Staff.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Garki, Abuja (FCT)
Employment Type: Internship

Job Description

  • We're hiring for a Customer Service Intern and we are eager to examine your resume.
  • The goal of this position is to maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries for our company.

Responsibilities

  • Organize a huge number of incoming calls and clients'requests across multiple channels (Website, emails and Social Media)
  • providing an effective document management system
  • To satisfy customers, determine their wants and evaluate them.
  • Create long-lasting connections and trust with your customers by being honest and communicative with them
  • Provide clients with necessary details about our services across different segments
  • Use the proper techniques and instruments to provide information that is true, accurate, and comprehensive
  • Meet phone handling quotas
  • Deal with complaints, offer suitable remedies and substitutes within the allotted timeframes, and follow up to ensure prompt resolution
  • Maintain client interaction logs, handle customer accounts, and filed paperwork.
  • Observe communication protocols, rules, and policies
  • Go above and beyond to engage with our customers professionally online and in-person

Qualifications

  • B.Sc. in communication or a related field
  • Female NYSC Corps member
  • Must be a Social Media savvy
  • Must reside in Abuja
  • Must be available to resume immediately

Requirements and Skills:

  • Exceptional problem-solving skills
  • Ability to understand instructions and act with minimal supervision
  • Knowledge about HR certification bodies is an advantage
  • Knowledge of Human Resources Procedures is an advantage
  • Experience providing customer support or working as a client service representative
  • Excellent history of timely execution of tasks
  • Active listening and strong phone contact handling skills
  • Knowledge of CRM systems and procedures
  • Customer-centeredness and the capacity to adjust to and react to various characters
  • Excellent presentation and communication abilities
  • The capacity to efficiently manage schedules
  • Have a strong persona on the phone and in-person.

Application Closing Date
8th February, 2023.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.


  

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