Customer Service Representative at Tempkers Limited

Tempkers Limited is a Human Resource Company with a focus to help CEOs and Executives build a profitable business by recruiting and retaining valuable Staff.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Garki, Abuja (FCT)
Employment Type: Internship

Job Description

• We're hiring for a Customer Service Intern and we are eager to examine your resume.
• The goal of this position is to maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries for our company.

Responsibilities

• Organize a huge number of incoming calls and clients'requests across multiple channels (Website, emails and Social Media)
• providing an effective document management system
• To satisfy customers, determine their wants and evaluate them.
• Create long-lasting connections and trust with your customers by being honest and communicative with them
• Provide clients with necessary details about our services across different segments
• Use the proper techniques and instruments to provide information that is true, accurate, and comprehensive
• Meet phone handling quotas
• Deal with complaints, offer suitable remedies and substitutes within the allotted timeframes, and follow up to ensure prompt resolution
• Maintain client interaction logs, handle customer accounts, and filed paperwork.
• Observe communication protocols, rules, and policies
• Go above and beyond to engage with our customers professionally online and in-person

Qualifications

• B.Sc. in communication or a related field
• Female NYSC Corps member
• Must be a Social Media savvy
• Must reside in Abuja
• Must be available to resume immediately

Requirements and Skills:

• Exceptional problem-solving skills
• Ability to understand instructions and act with minimal supervision
• Knowledge about HR certification bodies is an advantage
• Knowledge of Human Resources Procedures is an advantage
• Experience providing customer support or working as a client service representative
• Excellent history of timely execution of tasks
• Active listening and strong phone contact handling skills
• Knowledge of CRM systems and procedures
• Customer-centeredness and the capacity to adjust to and react to various characters
• Excellent presentation and communication abilities
• The capacity to efficiently manage schedules
• Have a strong persona on the phone and in-person.

Application Closing Date
8th February, 2023.