Virtual Customer Care Executive at Arami Essentials Cosmetics Nigeria Limited

Arami began with one simple belief: the body is a temple, a sacred place to be treated mindfully and what touches our skin, seeps within, restoring serenity, purity and balance to the centre of our world.

We are recruiting to fill the position below:

Job Title: Virtual Customer Care Executive

Location: Lagos

Job Summary

• The ideal candidate will work strictly off-peak hours i.e. 5:00 pm to 9:00 am WAT on Monday to Saturday and 3:00 pm on Saturday to 9:00 am on Monday.
• The Virtual Customer Care Executive reports to the Customer Care Lead and is to assist in handling our fast-growing customer base.

Duties and Requirements

• Respond to all direct messages and chats across all channels -Instagram, WhatsApp, Twitter, Facebook, Webchats
• Respond to all emails received on the customer care and orders emails
• Share all mentions of Arami on Instagram & all reviews/pictures/videos received via Instagram direct message in the customer engagement Slack channel
• Send all Arami Earth process emails
• Fill customer care report tracker sheet
• Create manual orders
• Ensuring customer satisfaction at all times
• Processing complaints and ensuring resolution
• Other duties that may be assigned.

Qualifications and Experience Required

• HND / B.Sc in any Social Sciences discipline
• Good knowledge of Customer Relations Management (CRM)
• At least 2 – 3 years experience in Customer Service.

Knowledge, Skills and Abilities (KSA) Required:

• Good knowledge of Social Media
• Great communication and time management skills
• Ability to complete tasks on time with little supervision
• Attention to detail
• Quick decision making
• Patience
• Reliability - the ability to deliver the promised service in a consistent and accurate manner.
• Assurance - the knowledge level and politeness of the representative and to what extent they create trust and confidence.
• Empathy - to what extent a representative cares and gives attention.
• Responsiveness - how willing the representative is to offer a speedy service.Academic.

Remuneration
Salary is from N100,000 to N150,000 Net. (negotiable based on experience).

Application Closing Date
Not Specified.