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Service Delivery Manager at an IT Services Company - Devien Consult

Posted on Fri 27th Jan, 2023 - hotnigerianjobs.com --- (0 comments)


Devien Consult - Our client, an IT services company, is recruiting suitable candidates to fill the position below:

Job Title: Service Delivery Manager

Location: Lagos
Employment Type: Full-time

Job Summary

  • Responsible for analysis of systems to ensure operating within specification; assists customers in diagnosing problems and on systems installation, maintenance and upgrading; assists sales force in making technical presentations.
  • Also, provides pre- and post-sales support to the sales teams and customers - trouble-shooting, resolution of technical problems, analysis of customer requirements.

Job Responsibilities

  • Monitoring and managing desktop support, IT services desk, Linux and Microsoft System, Netwotk and Security Devices
  • Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
  • Developing a deep understanding of projects to gain insights into the scope of service delivery
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
  • Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
  • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
  • Providing accurate and regular reports to the management on performance of the service delivery
  • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
  • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.

Job Requirements

  • Candidates should possess relevant qualifications and work experience.
  • Proficiency in leading both physical and virtual teams
  • Technical Understandig of Linux and Microsoft operating Systems, Cisco and Fortinet Technologies
  • Experience in dealing with third-party-provided services
  • Operational ability in a diverse, large-scale environment
  • Exceptional customer-facing skills
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Mastery of ITIL (Information Technology Infrastructure Library) principles
  • Expertise in people management and leadership
  • Capacity to train and guide junior team members
  • Ability to manage and prioritize tasks efficiently
  • Solid resource planning and problem-solving skills
  • Readiness to demonstrate a proactive attitude
  • Excellent verbal and written communication skills.

Application Closing Date
20th February, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online


  

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