Field Application Specialist at bioMerieux Nigeria

bioMérieux is a family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. Our entrepreneurial adventure, begun over a century ago, is driven by an unrelenting commitment to improve public health worldwide. Since 1963, we've been paving the way in the field of in vitro diagnostics and have contributed greatly to improving public health and making the world a healthier place. The solutions that our teams imagine, develop and manufacture are key to enable healthcare professionals and industry players to make confident decisions to improve patient outcome and ensure consumer safety.

We are recruiting to fill the position below:

Job Title: Field Application Specialist

Location: Lagos
Job Function: Customer Service

Job Description

• In this context, our Nigeria subsidiary is looking for a Field Application Specialist based in Lagos Nigeria who will provide field scientific support & services, including sales support, training, qualification, field actions deployment at all stages of bMx solutions life cycle management, guarantee added value, assess patient result impact.
• The successful candidate will report directly to Service Manager - Nigeria.

What will be your responsibilities within bioMérieux?

• Coordinate and provide consulting, technical training and on-going support on bioMérieux solutions
• Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system
• Provide consistent follow up to ensure customer satisfaction and meet KPI
• Develop & retain business, strengthen customer relationship
• Make organizational recommendations around the equipment in order to optimize the workflow, address three dimensions: technical, quality and productivity
• Ability to perform routine training
• Promote bioMérieux solutions demonstration, evaluations, onsite visits on both pre and post sales
• Enable bioMérieux customer in fully utilizing the technical potential of the solutions (interpretation of results, specimen management, workflow optimization..)
• Demonstrate a technical expertise which allows to easily take in charge new products and new technologies.

Who are You?

• Holder of Bachelor / Master’s degree in biology/microbiology/molecular
• 3+ Years’ experience in the IVD / Medical / Bio-Medical Science industry
• Good knowledge of the laboratory environment.

Skills and Qualifications:

• Sales results oriented with good negotiation skills and a proven track record in upselling & cross-selling products & services
• Customer and solution oriented
• Training and coaching capabilities
• Organized, rigorous and autonomous
• Good communication and ability to work in a multi-disciplinary team
• Master CRM (reporting and dashboard)
• Proficiency in MS Excel & data analysis
• Excellent interpersonal, multi-tasking and time-management skills
• Outgoing personality and demonstrated passion for customers.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law.
• We are committed to treating all applicants fairly and avoiding discrimination.