Client Service / Marketing Executive at BlueSky Media Promotions

Bluesky Media Promotions is a 360 degree Media Agency with a global approach to business that specializes in bridging the gap and connecting the dots between our clients and their target audience; we ensure brand connectivity with their specified audience in the most effective way possible by generating tailor-made solutions to sustain their growth in the competitive market place.

We are recruiting to fill the position of:

Job Title: Client Service / Marketing Executive

Location: Lagos

Job Description

• We are seeking a friendly, highly-skilled client services/marketing executive with a knack for communicating to make our clients feel valued and supported.
• In this role, your duties include fostering positive client relations, managing inquiries, and promptly seeing to customer complaints.
• Your duties will also include obtaining post-sales client feedback.

Responsibilities

• Ensuring a positive and professional client service experience.
• Managing client inquiries via phone, email, online, or in person.
• Providing clients with technical assistance on products and services.
• Expediting serious issues to management toward prompt resolution.
• Building positive client relations by checking in regularly and following up on active processes.
• Maintaining client records and documenting processes.
• Identifying potential client services concerns and facilitating proactive intervention steps.
• Keeping track of new products on offer, as well as emerging trends in client services.
• Recommending product improvements based on client services feedback.

Requirements

• Bachelor's Degree in Business administration, Marketing, Mass Communication or any related social sciences
• Certification in customer relations, customer services, marketing or similar would be advantageous.
• Proven work experience in marketing
• 2-3 years of experience in client services and marketing in advertising industry.
• Living within Ogba, Ikeja and its environs
• Exceptional ability in providing professional, efficient, and friendly client services.
• Ability to coordinate with other departments on client-related matters.
• Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
• Willingness and the ability to travel to client locations, when required.
• Ability to keep updated on new developments in the field of client services.
• Excellent interpersonal and record keeping skills

Application Closing Date
Not Specified.