Senior Charge-Back Executive at OPay Nigeria

OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 500,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status.

OPay is a one-stop mobile-based platform for payment, and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money, pay bills. We are currently recruiting suitable and qualified candidates to fill the role below

We are recruiting to fill the position below:

Job Title: Senior Charge-Back Executive

Location: Ikeja, Lagos
Employment Type: Full-time

Key Duties / Responsibilities

• Lead the sub-team that is responsible for the resolution of Customer issues
• A thorough understanding of the card brand dispute management rules, response codes, and recommended response data. As well as an advanced knowledge of the chargeback funding process.
• Daily management of our dispute management process on behalf of our merchants and acquirers across the continent
• Provide email and phone support to acquirers and merchants for any dispute related issues
• Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
• Provide email and phone support to merchants for any refund related issues
• Proactively spot glitches or bugs observed with Opay’s internal disputes or refunds tool and work with relevant product/Engineering teams to ensure they are resolved as quickly and possible
• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
• Regularly compile and share insights and trends gleaned during the dispute management and refunds process
• Experience escalating chargebacks through re-presentment, arbitration and any other dispute resolution classifications
• Working knowledge of banking operations, fraudulent investigations, and regulations related to disputes.

Job Requirements

• Minimum B.Sc / HND in related courses
• Minimum of 5 year working experience in cards/mobile/payment finance, fully integrated in all aspects of settlement ,Chargebacks, Arbitration and daily reconciliation process
• Detailed understanding of the operational aspects of payment cards, Payment Gateway, international settlement, mobile payments and banking industry
• Previous experience within a Dispute , Fintech or Banking Office environment.

Application Closing Date
9th February, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online