Telemarketer at VIP Express Tourism Limited

VIP Express Tourism Limited is a reputable, multiple-award winning, International Travel and Tourism Company of long standing, with its head office in Port Harcourt and over 14 years vast experience in the travel and tourism industry in Nigeria. We focus specifically on quality family vacations as we value the strong bond of families by offering these quality vacation accommodation services across the world to our esteemed and loyal customers.

We are recruiting to fill the position below:

Job Title: Telemarketer

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Responsibilities

• Work with team members on the call floor to meet sales and performance goals.
• Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes.
• Meet or exceed projected weekly and monthly sales goals.
• Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy.
• Accurately document the customer's personal information including phone number, address and other order information.
• Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs.
• Ask relevant leading questions to understand the customer's needs and recommend the best product or service for their purposes.
• Follow prepared sales script to provide accurate information about a products price, features and benefits.

Job Criteria

• Candidates should possess an OND, HND or BSc in Mass Communication or relevant fields is required.
• 1 year Prior experience as a Telemarketer or related field is compulsory.
• Eloquent with English language.
• Product knowledge.
• Telephone communication skill.
• Enthusiasm.
• Active listening.
• Customer service skill.
• Persuasiveness.
• Have excellent people skills and intuitive to client’s needs.
• Strong social and emotional Intelligence.
• Be fully bilingual (with a third African language being beneficial).
• Not buckling under pressure and be very target driven.
• Being calm when dealing with customer complaints and issues.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.