General Manager, Lounge at a Hospitality Lounge (Night Life) - Value Edge Management Service Limited

Value Edge Management Service Limited - Our client, a Hospitality Lounge (Night life), is recruiting to fill the position below:

Job Title: General Manager Lounge

Location: Benin City, Edo
Employment Type: Full-time
Report line: CEO / Board

Job Description

• As the General Manager of the Lounge, you would be responsible for leading the Lounge operation to meet and exceed the values and standards set forth by the stakeholders.
• Your focus will be to produce an exceptional guest experience in the lounge's continuing effort to deliver outstanding guest service and generate financial profitability
• Specifically, you would be responsible for performing the following tasks to the highest standards.

Responsibilities

• Provide a positive guest experience through quality, safety, and strong customer service
• Lead the Assistant General Manager, Floor Sales Manager, and Operations Manager
• Oversee the lounge departments to ensure an optimal level of service and hospitality are provided to guests
• Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable experience
• Reconcile system drops and make bank deposits
• Maintain Overall Service and Cleanliness scores to stay compliant with Brand Standards
• Resolve any guest-related service issues
• Conduct weekly staff meetings with department managers to stay current with any issues/concerns, groups, policies/procedures
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations, and delivering recognition and reward
• Continuously improve the daily performance of the floor operations team and hotel department
• Evaluate with each department head their identified goals and the action steps to achieve them within the acknowledged length of time
• Approve department schedules to stay within budgeted guidelines
• Ensure the property stays up to date with any federal, state, local and company regulations
• Conduct property walks and unit inspections on a daily basis
• Complete special projects/assignments as assigned by the CEO.

Qualifications and Skills Required

• Previous experience as a General Manager or Assistant General Manager
• 6+ years of Lounge or food and beverage management experience
• Bachelor’s degree in business or hospitality management
• Experience working with Accounting/Sales Inventory systems
• Optimism and a hardworking drive to succeed
• Strong organizational and analytical skills
• Attention to detail and excellent communication skills
• Ability to "roll your sleeves up" when needed
• A passion for delivering exceptional levels of guest service
• Proficiency with computers and computer programs, including Microsoft Office.

Application Closing Date
6th March, 2023.