Adoption and Change Management Expert - SNBT (EOI) at the African Development Bank Group (AfDB)

African Development Bank Group (AfDB) - Established in 1964, the African Development Bank is the premier pan-African development institution, promoting economic growth and social progress across the continent. There are 80 member states, including 54 in Africa (Regional Member Countries). The Bank’s development agenda is delivering the financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth.

We are recruiting to fill the position below:

Job Title: Expressions of Interest (EOI) for Adoption and Change Management Expert - SNBT

Location: Abidjan, Cote d'Ivoire
Consultant type: Individual Consultant

Background

• The African Development Bank (AfDB) hereby invites Individual Consultants to indicate their interest in the following Assignment: “Adoption and Change Management Expert for projects led by the Business Transformation Department (SNBT) under the WAKANDA initiative”.
• The Adoption and Change Management (ACM) expert will provide guidance and implement strategies to change the way employees work so that the AfDB can realize business value from Business Process Reengineering and its related SAP transformation projects.
• The assignment objectives are to create business awareness, desire, knowledge, ability and reinforcement to adopt and maintain the changes introduced. The consultant’s mission is to achieve the following:
  • Identification and awareness of methods, tools, and the ability to measure the impact of behavioral change.
  • Resolution of specific adoption issues defined at the onset and to be addressed over the course of the engagement.
  • Driving behavioral change and measure its potential benefits.
  • Definition of a roadmap to successful usage and adoption of the new processes and related SAP system being developed.

The consultant’s duties will include the following:

• Provide support for the development and execution of Change Management Strategies and Plans to create business awareness, desire, knowledge, ability, reinforcement, and adoption of the changes introduced.
• Liaise with Project Managers, Team Leads and Stakeholders to analyze the expected changes and their impacts and develop a compelling case for change.
• In collaboration with Project Managers and Team Leads contribute to the execution of Change Management plans covering among other topics effective and efficient communications, training, and resistance management.
• Accelerate the business transformation through managed cultural and organization changes.
• Create KPIs to measure the adoption of changes introduced as well as use surveys to assess customer satisfaction and experience.

Profile of the Consultant

• At least Master's Degree in Change Management, Communications, Information Management, Marketing, Journalism, or Information Knowledge Management.
• Minimum of 5 years of relevant professional experience in change management, communications on Information and communications technology field gained with similar multinational, major private or public institutions.
• Excellent spoken and written French and English is a must.
• Knowledge on Customer Relationship Management, Account Management on IT, Change Management Frameworks (ADKAR, etc) will be added advantage.
• Ability to think strategically and rapidly analyze diverse information from various sources.
• Experience using digital and social media to stimulate conversations with user community, develop strategies to position across different means of communications.
• Ability for teamwork in a multicultural environment.
• Significant experience in Communications Strategy, Planning, and Execution and in-depth proficiency at a level sufficient to assist, consult, or lead others in the planning, development, and execution of communications strategies for complex projects.
• Client Orientation - Maintains client relationships in the face of conflicting demands or directions and provides evidence-based advice and solutions based on sound diagnosis and knowledge.
• Strong ability to see newsworthy stories quickly and easily.
• Very strong interpersonal skills with the ability to establish and maintain strong and sustainable relationships.
• High learning and adaptability skills to quickly grasp the organizational culture of the AfDB.
• Resilient and tenacious with a propensity to persevere.
• High level of autonomy and organization.
• Ability to analyze complex information quickly and simply for audiences.
• The Business Transformation Department (SNBT) invites invites Individual Consultants to indicate their interest in providing the above-described services. Interested Consultants shall provide information on their qualifications and experience demonstrating their ability to undertake this Assignment (CV, reference to similar services, experience in similar assignments, etc.).
• The eligibility criteria, the establishment of a short list and the selection procedures shall be in conformity with the Bank’s procedures for the acquisition of consulting services funded by the administrative or capital expenditure. Please, note that interest expressed by a Consultant does not imply any obligation on the part of the Bank to include him/her in the shortlist.

Duration

• The estimated duration of services is six (06) months, and the estimated starting date is 01 March 2023.
• The work will be carried out at the Bank’s Headquarters in Abidjan, Cote d’Ivoire. Any travel or working from home will be approved by the Director of Business Transformation Department (SNBT).

Application Closing Date
10th February, 2023 at 17:00 hours, Abidjan local time