Customers Service Representative at Boxify Logistics

Boxifynow is Nigeria’s leading one-stop solution for all your Xpress deliveries, Freight Logistics, warehousing /Fulfillment and professional service needs.
We are Nigeria’s leading food and professional services delivery online platform. Our innovative platform caters to all your needs at your doorstep, encompassing a wide range of products and services, including food, medical care, beauty, laundry and cleaning services; as well as nationwide courier services.
With a team of over 200 people, provides fast delivery and courrier solutions to a country populated by 190+ million people.

Our footprints are set in the areas of personalized services, Mini-Importation, E-commerce logistics, Freight Forwarding, Haulage, Warehousing, Distribution, Mail Room services. This growth is largely propelled by our excellent team of professionals and diverse strategic partnerships. As an indigenous company, Boxifynow succeeds as an operator with the most working knowledge of the local environment. Backed by our seamless processes, we are now positioned more than ever to compete among logistics giants in the international community

We are recruiting to fill the position below:

Job Title: Customers Service Representative

Location: Abuja (FCT)
Employment Type: Full-time

Duties and Responsibilities

• Help manage current customer accounts.
• Deal with a high volume of inbound and outbound phone calls.
• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers.
• Excellent multitasking skills within their work space as well as computer software programs.
• Be a professional representative ofthe companythat other employees look up to.
• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and traceshipments as required
• Utilize Process Monitors andWorkflows on daily basis
• Ensure timely movement and delivery of freight to customers
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client invoicing
• Interact with our customers in arranging theirshipments, exceedingcustomer service expectations
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

• Interested candidates should possess a Bachelor's Degree, HND, NCE or OND qualification.
• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of transportation documentation and terms is a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English
• Must reside in the Federal Capital Territory (Abuja)

Job Requirements:

• High-quality is written and verbal communication skills
• Ability to adapt to changes in the work environment
• Accurate and able to produce quality work
• Dependability
• Problem solver
• Ability to work in teams and open to others’ views
• Show respect toward others with cultural differences
• Quality decision making
• To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.
• Ability to apply common sense understanding

Application Closing Date
31st February, 2023.

Method of Application
Interested and qualified candidates should send their CV to : [email protected] using the job title as the subject of the mail.