Senior Reservation and Ticketing Agent at Qatar Airways

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

We are recruiting to fill the position below:

Job Title: Senior Reservation and Ticketing Agent

Job ID: 183670
Location: Lagos, Nigeria.
Category: Corporate & Commercial  

About the Role

• We are currently recruiting Senior Reservations and Ticketing Agent for Lagos, Nigeria. In this role you are expected to Lead the Reservations and Ticketing Agents and act as intermediary between the staff and management.
• Relays the information to the customers and assists them finding the right itinerary for their needs.
• Cancellations or any required changes on reservations when and where, customer requested.

Key Accountabilities

• Handle customer requirement/request professionally ensuring minimum complaints. Support travel agents with seat confirmation and arrange VIP bookings/ticket queries.
• Shows dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service (awareness of the policies and procedures for First Aid, Basic firefighting and Emergency evacuation).
• Arranges reservations and routings for passengers. Utilizing Amadeus system to make the bookings for passengers. Effectively communicating the fares, policies and procedures to passengers by providing accurate information.
• Issue tickets and quoting correct fares to passengers.
• Investigate complaints to define and correct weak areas.
• Prepare staff roster to ensure proper distribution of manpower.
• Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contribution on daily basis.
• Maximize customer satisfaction, service excellence and customer retention and volume of FFP enrolments by portraying friendliness, telephone etiquette and professionalism at all times towards clients.
• Prepares sales reports for finance and generate weekly reports to be submitted to your Line Manager as per the set deadlines and guidelines.
• Action office communicator, telephonic and email queries from QR outstations timeously.

Qualifications
To be successful in this role you will need:

• Bachelor's Degree or equivalent with minimum of 1 year of job-related experience
• Certificate of Ticketing and Reservations
• IATA Amadeus Certificate is an added advantage
• Working experience in an airline or customer related position
• Thorough knowledge of fare construction and ticketing.

Application Closing Date
22nd February, 2023.