Customer Service Representative & CRM Manager at Reposebay Human Resource Limited

Reposebay is a boutique recruitment company serving both micro employers and SMEs with customized solutions and human capital growth strategies. Her career advisory specialty services have impacted over 3000+ job seekers.

We are recruiting to fill the position below:

Job Title: Customer Service Representative & CRM Manager

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities
You will have the following responsibilities but are not limited to:

• Answer incoming customer calls and handle general customer concerns.
• Responsible for maintaining a customer-focused attitude and high level of professionalism by establishing a positive rapport with each customer.
• Impact the company’s bottom line by problem-solving and focusing on activities that create lifetime customers.
• Required to possess sound product knowledge which is critical for offering quick and accurate assistance to customers.
• Will be responsible for operating CRM Software to achieve the following:
• Collect data and track customers.
• Engage website visitors by sending targeted emails/newsletters to leads & customers (Email Marketing) and targeted automation.
• View and recover abandoned carts.
• Create retention campaigns, from conceptualization through to analysis e.g Offer incentives via loyalty and referral programs.
• Run scheduled surveys to engage customers and get valuable feedback about our services.
• Continuously improve our company's customer retention rate as well as the average order value and customer lifetime value.
• Generate ideas to reward loyal customers/ appreciate Customers’ on their Birthdays.
• Build E-Commerce reports to track business growth.

Requirements and Skills

• Proven working experience as a Client Relations Manager and Customer Service Officer
• Minimum of 2 years experience.
• Bachelor's Degree / HND in Business Administration, Management, or related field.
• Clear and persuasive communication skills
• Empathy
• Friendly/warm personality
• Ability to use positive language
• Patient and attentive
• Problem-solving skills
• Self-control and patience
• Prior experience with CRM Software preferred eg Hubspot.

Salary
N80,000 / Month.

Application Closing Date
15th February, 2023.

How to Apply
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the email.