Reconciliation and Settlement Associate at PiggyTech Global Limited (PiggyVest)

PiggyTech Global Limited (“PiggyVest”) is a financial service company that helps customers achieve financial freedom through responsible savings and on-the-go investment. PiggyVest is the largest online savings and investing platform in Nigeria. With a growing user base of over 1.2 million customers, PiggyVest is growing its suite of innovative products to further help people better at financial management and planning.

We are recruiting to fill the position below:

Job Title: Reconciliation and Settlement Associate

Location: Lagos
Job Type: Full-time

About the Role

• We are looking to hire a Reconciliation and Settlement Associate, who will be responsible for identifying and resolving all issues arising from electronic transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation, and reporting.

Responsibilities

• Reconciliation of transactions across all Piggytech’s products to confirm accuracy and integrity.
• Perform daily reconciliations of collections and payments of all products and flag discrepancies.
• Liaising with payment processors on collections and payments.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions for resolution.
• Engaging with both internal and external stakeholders to assist with investigations to identify the root cause of losses, and working with subject matter experts to identify and execute solutions.
• Work with the customer finance team on disputes and chargebacks.
• Continuous evaluation of current processes vis-à-vis best industry practices.

Requirements

• B.Sc in any field in the Social Sciences.
• 3 - 4 years working years of experience in reconciliation and settlements.
• Proficiency in the use of all Microsoft Office Products, (PowerBI, Outlook, Powerpoint) especially Excel.
• SQL/MY SQL skills to extract data from databases.
• Excellent communication skills.
• Intermediate report writing skills.
• High-level attention to detail.

Application Closing Date
Not Specified.