Front Desk & Customer Care Officer at Engraced Choice Properties

Engraced Choice Properties - We are experts in the field of real estate development in Lagos. We understand what it takes to run real-estate investing involving buying and selling properties, making us the perfect choice for anyone looking to invest in or purchase a home. Our team has years of experience in the real estate industry, so you can trust us to get the job done right. We offer a wide range of services including purchasing, selling, leasing, and managing property portfolios.

We are recruiting to fill the position below:

Job Title: Front Desk & Customer Care Officer

Location: Awoyaya, Lagos
Employment Type: Full-time

Description

• Keep front desk clean, tidy and supplied with all the necessary supplies
• Greet, communicate with and welcome guests
• Answer all the customers' questions and address their complaints
• Answer all incoming calls, redirect them when needed
• Receive letters, and packages and send them to the appropriate destination
• Prepare and manage outgoing mail
• Check, sort, and forward emails
• Monitor office supplies
• Make supply orders when needed
• Monitor and update records and files
• Monitor and log office expenses and cost
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements

• Interested candidates should possess relevant qualifications.

Application Closing Date
Not Specified.