Graduate Trainee (Customer Service) at Tizeti Network Limited

Tizeti Network Limited (Wifi.com.ng) is a growing NCC licensed Internet Service Provider for Africa. We offer commercial and residential Internet to estates, hotels and multi-tenant buildings.

We are recruiting to fill the position of:

Job Title: Customer Service Graduate Trainee

Location: Nigeria

Job Description

• The Customer Service Representative, CSR will be primarily responsible for answering all incoming calls and emails, from customers who want to make inquiries, request, complaints etc. about Tizeti’s products and services.

Key Responsibilities

• Answer incoming calls and respond to customer’s emails
• Manage and resolve customer complaints
• Identify and escalate issues promptly to team lead/supervisor/manager.
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Route calls to appropriate department
• Document all call information according to standard operating procedures
• Provide customers with information about packages on products or services.
• Follow up customer calls where necessary.
• Upsell products and services.
• Complete call logs and reports
• Perform other tasks and duties as assigned by superiors periodically.

Requirements

• University Degree or HND with a 2.1/Upper Credit, minimum.
• 0-2 years’ Experience in a customer facing role
• Fluency in the English Language, other Nigerian languages will be an added advantage.
• Excellent oral and written communication skills
• Must possess essential customer service skills – empathy, patience, attention to details, etc.

Application Closing Date
Not Specified.