Customer Service Representatives at Outsource Nigeria - Omni Channel (2 Openings)

Outsource Nigeria is a full-service Human Resources agency, specializing in providing outsourced turnkey manpower solutions to growing companies. Our solution include HR Services, Recruiting, Accounting, IT Support, Business Intelligence, Developers, and Operations including management and field / phone / automated based resources. The core of Outsource Nigeria’s success is its people.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Locations: Surulere & Victoria Island, Lagos
Employment Type: Full-time

Job Overview

• We are on the path to connecting you with your next opportunity. We are committed to supporting ambitious Nigerians in achieving their career objectives/goals. We are looking for candidates to fill diverse roles from our office and clients locations nationwide.
• In our quest to retain the best pool of exceptional talents in the industry, we consistently rewards high-performing employees and teams with adequate monetary and non-monetary compensation.
• This practice has had a significant impact in spurring our people to greater personal and organizational achievement. Join us in building a gateway to the world.

Responsibilities

• Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
• Answer any questions the customer may have about available products and services
• Establish new customer accounts, recording account information on written forms or digitally
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Select appropriate responses to customer issues and work quickly to resolve them
• Refer advanced cases to management for resolution, providing background information as necessary
• Maintain and regularly update financial account information using computer software programs
• Anticipate customer needs, following up with previous customers to offer reorders or additional services

Qualifications

• This opportunity is for high-performing individuals with an ND/HND/BSc from a fully accredited institution looking to begin a career in an industry with opportunities to climb the corporate ladder.
• Must have at least 1 year experience
• Call center or customer service experience preferred
• Flexibility to work different shifts (including evenings, weekends, or holidays)
• Willingness to participate in training before hire and on-the job
• Ability to pass a pre-employment background investigation and drug screen for certain positions
• Excellent listening skills and an empathetic voice and manner
• Dedication to customer satisfaction
• Basic knowledge of computer software and office systems
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
• Familiarity with all of the goods and services offered by the company

Application Closing Date
28th March, 2023.